Infrastructure Services Solution Manager (ISSM)

Job Description


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Role Description:

•Responsible for the development of the best, cost effective, technically sound and deliverable technical GTS solutions

•Responsible for the overall success of the solution design and cost development in a technology specialty.

•Provide leadership and initiative to deliver new and/or complex high-quality solutions to clients in response to varying business requirements

•Incorporate in-depth knowledge of leading-edge products and technology in conjunction with industry and business results

•Utilize a combination of IBM standard and custom solutions to develop solutions and associated cost cases

•Ensure consistent delivery of high quality solutions which meet client business and technical requirements that fulfil IBM's obligations

•Accountable for the technical solution design quality and success of the engagements assigned.

•Drive continuous improvement in Solution Design and influence the content of service products

•Participate in deal reviews and lessons learned.

southafrica12


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Required Technical and Professional Expertise


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•All Solutioners focused on a technical speciality should be in this role

•All Solutioners dedicated to RFS should be in this role

•Evaluate all "tower" based people as unless they meet the leadership criteria for SM they will move to this role

•All LS should aim to be at the correct Career Framework Capability for their profession and band.

•If in doubt about which role to use in solutioning - its probably LS.

Preferred Tech and Prof Experience


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•All Solutioners focused on a technical speciality should be in this role

•All Solutioners dedicated to RFS should be in this role

•Evaluate all "tower" based people as unless they meet the leadership criteria for SM they will move to this role

•All LS should aim to be at the correct Career Framework Capability for their profession and band.

•If in doubt about which role to use in solutioning - its probably LS.

EO Statement
Affirmative Action and/or EE candidates will be given first preference as per our employment equity strategies.


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