Job Description
This role performs installs, moves, adds and changes. They do not perform problem determination, maintenance and repairs. The employee leads technical support or the business processes.
Skills:
Environment:
Experience and working knowledge in key functional processes. Awareness of business activities.
Communication/Negotiation:
Exchanges information, ideas and concepts. Requires negotiation to achieve coordination.
Problem Solving:
Use advanced technical knowledge to perform and apply new technical procedures to the business processes. May recommend improvements to existing technical procedures based on understanding of new technologies.
Contribution/Leadership:
Working individually or as a team member, may set work priorities within well established procedures and objectives.
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May provide coordination of activities.
Gives technical direction. Viewed as a technical expert.
Impact on Business/Scope:
Accountable for individual results, and for the impact of the results on the team, interrelated activities, or project.
Required Technical and Professional Expertise
This role performs installs, moves, adds and changes. They do not perform problem determination, maintenance and repairs. The employee leads technical support or the business processes.
Skills:
Environment:
Experience and working knowledge in key functional processes. Awareness of business activities.
Communication/Negotiation:
Exchanges information, ideas and concepts. Requires negotiation to achieve coordination.
Preferred Tech and Prof Experience
Problem Solving:
Use advanced technical knowledge to perform and apply new technical procedures to the business processes. May recommend improvements to existing technical procedures based on understanding of new technologies.
Contribution/Leadership:
Working individually or as a team member, may set work priorities within well established procedures and objectives.
May provide coordination of activities.
Gives technical direction. Viewed as a technical expert.
Impact on Business/Scope:
Accountable for individual results, and for the impact of the results on the team, interrelated activities, or project.
EO Statement
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.