IBM Watson Commerce Pricing Business Analyst

Job Description
*Job Description The IBM Watson Commerce Pricing Services team is focused on delivering all aspects of IBM's Pricing SaaS solutions to our world-class retail industry clients. Members of the Services team work together in a project-based environment that has a significant consultative sales component to ensure that clients receive full benefits from IBM's leading business solutions. All members of the team must acquire an in-depth understanding of IBM Watson Commerce Pricing products and services and be effective in communicating with the clients and other parts of the organization including Data Integration Services, Data Science Services, Technical Support, Offering Management and Engineering.

The ideal candidate will have a very strong quantitative and analytical background that includes experience in a client-facing environment and data analysis. In addition, the candidate must have excellent written and oral communications skills to assist in turning sophisticated analyses into persuasive client-ready presentations. The ideal candidate must also be detail oriented, organized and reliable. They must be able to handle multiple priorities, be flexible and work effectively with others under minimum supervision. Additionally, the candidate will be a talented presenter and inspirational professional who will contribute to grow IBM's intellectual capital.
The position will be based, in Madrid, Spain, with project assignments in other countries within the EMEA region. International travel required up to 50% of the time (based on project requirements).

In this job, you will assist in all project and customer development activities including:

  • Assist in all phases of the IBM Watson Commerce Pricing implementation project lifecycle, including requirements gathering, project status meetings, and business results analysis
  • Become a Subject Matter Expert of IBM Watson Commerce Pricing solutions and become fully independent in configuring and managing the software platform
  • Report, coordinate and prioritize the resolution of inquiries and technical issues experienced by the customers by accurately updating and monitoring cases in the Customer Service systems
  • Assist in the resolution of data issues related to the Data Integration and Data Science services included in IBM Watson Commerce Pricing solutions
  • Develop sophisticated and persuasive analyses from data to develop strong customer relationships
  • Lead customer relationship management activities after the solution implementation phase: coordinating technical support and platform enablement services
  • Collaborate with IBM's Offering Management practice to ensure the funneling of customer feedback into the software development life cycle
  • Develop and deliver training materials to customers on IBM Watson Commerce Pricing solutions
  • Assist in the design, documentation and maintenance of internal knowledge assets and material for industry conferences


Required Technical and Professional Expertise

Requirements
• Minimum 2-4 year work experience in business analysis on a SaaS environment, management consulting, or a Retail industry-focused role
• Demonstrated analytical skills and strong ability to handle vast quantities of data and communicate meaningful insights
• Proficiency with office applications (MS Excel, MS PowerPoint, MS Access). Experience with Data Science and Database Management applications is a strong plus
• Strong verbal and written communication skills with evidence of managing customer interaction in a business environment
• Willingness to travel to customer sites to perform duties, with international travel required up to 50% of the time depending on project needs
• Retail, Consumer Packaged Goods, Management Consulting, Syndicated Data Services, Trade Promotions, and/or Marketing industry experience
• Full professional proficiency in English and Spanish. Other languages are a strong plus

Preferred Tech and Prof Experience

Requirements
• Minimum 2-4 year work experience in business analysis on a SaaS environment, management consulting, or a Retail industry-focused role
• Demonstrated analytical skills and strong ability to handle vast quantities of data and communicate meaningful insights
• Proficiency with office applications (MS Excel, MS PowerPoint, MS Access). Experience with Data Science and Database Management applications is a strong plus
• Strong verbal and written communication skills with evidence of managing customer interaction in a business environment
• Willingness to travel to customer sites to perform duties, with international travel required up to 50% of the time depending on project needs
• Retail, Consumer Packaged Goods, Management Consulting, Syndicated Data Services, Trade Promotions, and/or Marketing industry experience
• Full professional proficiency in English and Spanish. Other languages are a strong plus

EO Statement
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.


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