IBM Cloud Data Services: Service Reliability Engineer

    • Dublin, Ireland

Introduction
The IBM Cloud Data services team is responsible for developing and operating the Software as a Service offerings that provide Data Services in IBM Cloud. IBM Cloudant, Databases for PostgreSQL, Databases for Redis, Databases for Elasticsearch, Database for etcd, Databases for MongoDB, Messages for RabbitMQ, and IBM Event Streams make up the family of services that run in multiple IBM Cloud data centres around the globe. As a rapidly growing set of offerings, we will be bringing new, secure, and compliant data service offerings to market, expanding the breadth of databases that we offer on our platform.

Your Role and Responsibilities
Candidates should have a strong desire to work within a CI/CD environment and have a passion for embracing new cloud technologies and working with our customers to ensure they are successful. You need to be collaborative, able to handle responsibility, and love learning new techniques and tools.

With quality and robustness in mind you will drive and implement new tools to facilitate operations, create applications to gather insights into our platform, or changes to resolve or mitigate commonly hit operational issues related to our database offerings.

As a member of the data services team you will join the primary on-call rotation (includes weekends) where you will be the primary responder for day to day operational issues and inquiries from our global support team. Working closely with our worldwide teams, this provides a unique opportunity to gain first-hand experience with the latest database technologies. You will follow runbooks to resolve such issues and use your troubleshooting and analytical skills to diagnose or troubleshoot platform or Data Service issues.

There is no requirement to be an expert in any one language. However, knowledge of Go, Python, Jenkins, Kubernetes, or other scripting languages are useful. Knowledge in operating highly-available PostgreSQL, Redis, Elasticsearch, etcd, RabbitMQ, Kafka, Cassandra, and MongoDB production environments would also be useful.

The key requirement is to have a passion for supporting, operating and developing a high-quality, highly available service.

Engineers that have been successful in this area typically have:

  • Track record of understanding the customer problem, taking ownership, and collaborating with others to troubleshoot and define options for overcoming it
  • Great communication skills where they can summarise the customer problem and trials to others and take back recommendations to the customer
  • Ability to self-prioritise issues based on customer impact
  • Analysing system and application logs to understand the root of the problem
  • Ability to bring back any learning and advocate for or implement improvements to troubleshooting documentation or software
  • A solid engineering underpinning to understand what high-availability means
  • They will understand and be skilled in Software component development, Container based deployments and best practice in Security, Compliance, High Availability and Resilience
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Required Technical and Professional Expertise
  • Bachelor's in Engineering, Computer Science, or relevant experience
  • Experience with developing monitoring for production components and instrumenting code for observability
  • Ability to debug, optimise code, and automate routine tasks
  • Experience in Systems Engineering, such as Linux I/O tuning, performance, memory management and troubleshooting
  • Experience with programming languages
  • Experience with developing and operating complex mission-critical production database systems
  • Experience with troubleshooting issues in production systems
  • Capability to work in a global, multicultural and diverse environment
  • Fluent English


Preferred Technical and Professional Expertise
  • Knowledge of Go, Python, Jenkins, Kubernetes, or other scripting languages
  • Knowledge in operating highly-available PostgreSQL, Redis, Elasticsearch, etcd, RabbitMQ, Kafka, Cassandra, and MongoDB environments
  • Experience with database internals and diagnosing memory leaks, data corruption, replication, database performance and tuning
  • Experienced in working with containerised workloads and management platforms like Docker or Kubernetes
  • Past experience working with public cloud platforms like IBM Cloud, AWS, Azure or others
  • Systematic problem-solving approach, coupled with excellent communication skills and a sense of ownership and drive


About Business Unit
Digitisation is accelerating the ongoing evolution of business and clouds - public, private, and hybrid - enabling companies to extend their existing infrastructure and integrate across systems. IBM Cloud provides the security, control, and visibility that our clients have come to expect. We are working to provide the right tools and environment to combine all of our client's data, no matter where it resides, to respond to changing market dynamics.

Your Life @ IBM
What matters to you when you're looking for your next career challenge? Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities - where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust - where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible. Impact. Inclusion. Infinite Experiences. Do your best work ever.

About IBM
IBM's greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

Location Statement
For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

IBM researches, develops, manufactures, and markets technology products ranging from mainframe computers to cognitive solutions, always with a core drive to innovate and explore new fields.

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