Hardware Specialist

    • Katowice, Poland

System Administrators are the gatekeepers to the many systems that run our company and our clients. As a System Admin with IBM, you will have the opportunity to provide high-value IT services and leverage our leading-edge technology portfolio in our global network. Your work has a direct impact on the day-to-day productivity of our business by ensuring integrity of, and access to, our most important resource: data.

Your Role and Responsibilities
We are looking for candidates for Hardware Specialist role who will be responsible for managing, maintaining, monitoring and supporting customer production environment. Communication with the multinational team providing 2nd and 3rd level of technical support for our large customer located in Europe is going to be essential in order to achieve success.

Responsibilities include:

  • participation in Data Center operations duties including activation of new equipment, maintaining existing one
  • daily duty to provide resolution for incident and service request
  • troubleshooting complex problem issues based on your knowledge and experience, active participation in escalation calls
  • close collaboration with vendor, gathering and delivering data for further analysis
  • earning new technologies and sharing the knowledge with the rest of the team
  • ability to shift work (flexibility to work on call)

Required Technical and Professional Expertise
  • advanced understanding and practical knowledge of networking/storage/virtualization/compute technologies
  • experience from the following areas: Switching, Lenovo Flex Server, vSphere VMWARE, Lenovo xClarity
  • strong understanding of server hardware design (Chassis/IOM/Blades concept)
  • familiar with following Infrastructure technologies: IBM/Lenovo Flex
  • familiar with new hardware configuration/onboarding (via HTTPS and ssh including Cisco CLI)
  • knowledge of Lenovo Xclarity software
  • ability to understand complex customer environments end-to-end including understanding of external or non-directly supported components

Preferred Technical and Professional Expertise
  • willing to learn through internal trainings and self-studies
  • strong analytical and problem solving skills
  • strong communication skills - English
  • BS in IT or equivalent experience

About Business Unit
At Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network.  It's a unique blend of bold new ideas and client-first thinking. If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, "What else is possible?" GTS is the place for you!

Your Life @ IBM
What matters to you when you're looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities - where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust - where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.

About IBM
IBM's greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

Location Statement
For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

IBM researches, develops, manufactures, and markets technology products ranging from mainframe computers to cognitive solutions, always with a core drive to innovate and explore new fields.

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