German - Software Renewals Digital Sales Representative

Job Description
We are recruiting for Sales Specialist roles located at our Digital Sales centre in Dublin for our IBM Subscriptions and Support Division(S&S) Digital Sales Team. These roles will use the infrastructure in IBM to ensure contract renewal and Subscription and Support up-sell to a defined client base in DACH, using the web, phone and social media.

As the role is based in Dublin, Republic of Ireland you must have eligibility to work in the Republic of Ireland, either through EU or EEA citizenship or a valid and relevant working permit.

Principal Responsibilities:

• You will be expected to grow IBM's software market share through on-going Account Management of an assigned DACH market territory, ensuring the timely renewal of Subscription and Support Maintenance Contracts for a designated installed customer base.
• Ensure timely follow up and progression of new sales prospects, which will come to you in the form of either inbound leads, client requests and through your own opportunity identification.
• End to End ownership & management of all the phases of the renewal sales process from providing correct quotes, validating entitlements to ensuring that fulfilment is completed in a timely and customer centric way.
• Follow business procedures in order to process sales orders and comply with Revenue Recognition Policy.
• Plan a strategic relationship with your clients and build effective and productive business relationships with key decision makers within the client organisation.
• Build and maintain a robust business execution plan for your assigned sales territory including weekly, monthly and quarterly sales forecasting.
• Plan and conduct negotiations with clients to drive lasting agreements and commitments and ensure a high level of customer satisfaction is maintained.
• Co-ordinate and collaborate with IBM's strategic Business Partners and or extended IBM sales teams on your sales territory.
• You will be expected to fully utilise multi-channel customer touch points (web, phone, social media etc) to achieve targets and drive customer satisfaction
• Manage and maintain accurate leads, opportunities and account information within IBM's CRM and Renewal Tracking Systems.
• Achieve or exceed monthly and quarterly targets.
• Support in-team projects or focus areas which may be assigned by management designed to improve overall client experience or team performance
• You will be expected to focus on your professional development and complete all corporate training requirements to ensure our value proposition is effectively communicated to our clients and you develop your skills.

Qualification and Experience

• You must have relevant experience and or qualifications in the IT industry, preferably software sales.
• 3+​years of a proven sales track record in technology sales.
• Excellent sales pipeline process, forecasting and management skills and be able demonstrate these skills.
• Excellent communication/presentation skills; this is the core requirement to be able to successfully close a deal.
• Negotiation Skills and focus on ensuring customer satisfaction.
• High level of energy, drive, enthusiasm, initiative, commitment, so that you will have the ability to work in a fast moving and challenging environment.
• Experience with CRM and opportunity management systems.
• You must have native or near native level of German as well as an extensive cultural awareness of DACH and German Clients.
• In addition to German, the common language in use in IBM is English so "Business English" is a core requirement. In general, given that we service multiple language groups onsite, fluency in many languages is a definite plus.
• As the role is based in Dublin, Republic of Ireland you must have eligibility to work in the Republic of Ireland, either through EU or EEA citizenship or a valid and relevant working permit.

The Benefits

By joining one of the largest IT Company in the world with over 100 years of innovation and operations in 170+ countries, you will have unlimited opportunities. We invest significantly in training and developing our people and we want you to be able to achieve your goals and we will support you at every stage of your development. You will have an opportunity to build a long lasting internationally focused dynamic career and not just a job.

• You will be offered a competitive salary with the potential to earn substantial commission. You will also have a paid annual vacation entitlement.
• You will have access to medical and other ancillary benefits, including Employee Assistance Program, free on-site parking and employee recreation areas.
• Work with sales professionals from across Europe and beyond, which will give you great opportunity to work in a truly diverse environment.
• The opportunity to develop your skills and capabilities to further your career in a large, diverse and dynamic global company with limitless career opportunities.
• Extensive and continuing specialised education in Sales techniques which are recognised as being best in breed, including the IBM Global Sales School program.
• You will have the opportunity to take technical education and certification in the specific brands you will support. You will also have the opportunity to take cross brand education to broaden your knowledge base and enhance your career prospects.
• You will be given the opportunity to work on a variety of projects and programs in addition to and complementary to your day to day activities.
• You will be able to avail of a tuition refund scheme for work-related degree and diploma courses and qualifications taken in your personal time.
• You will be able to avail of an active Social Club.

Find out more about IBM's Software here:
http://www-01.ibm.com/software

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Required Technical and Professional Expertise

You must have relevant experience and or qualifications in the IT industry, preferably software sales.
3+​years of a proven sales track record in technology sales.
Excellent sales pipeline process, forecasting and management skills and be able demonstrate these skills
Negotiation Skills and focus on ensuring customer satisfaction.
Experience with CRM and opportunity management systems.
You must have native or near native level of German as well as an extensive cultural awareness of DACH and German Clients.
In addition to German, the common language in use in IBM is English so "Business English" is a core requirement. In general, given that we service multiple language groups onsite, fluency in many languages is a definite plus.
As the role is based in Dublin, Republic of Ireland you must have eligibility to work in the Republic of Ireland, either through EU or EEA citizenship or a valid and relevant working permit.

Preferred Tech and Prof Experience

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EO Statement
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.


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