Finance & Admin Delivery Team Leader
- Pulong Santa Cruz, Philippines
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.
Your Role and Responsibilities
The Fin & Admin Delivery Team Leader assists the Delivery Manager with the delivery of a high quality, client focused service to clients and for the timely and accurate processing of complex F&A transactions and all related tasks within agreed Service Level Agreements (SLAs) and control frameworks. They assist in strategy development, assist in setting and achieving operational objectives and track and report service performance. They handle escalated and more complex customer service issues. They are responsible for leading, motivating and managing their team of F&A professionals. They ensure that the team is cross-trained/multi-skilled and proactive client focused. In addition, they continually strive to improve the F&A processes and motivate their team members to do the same. They have impact on strategic financial results within their area of responsibility. A Fin & Admin Delivery Team Leader can also have operational responsibilities as a F&A professional. The employee focuses on individual/team objectives and development of professional effectiveness.
Professional knowledge related to incumbent's position, team, and department. Requires ability to absorb professional knowledge quickly and develop skills.
Draw upon professional concepts to collaborate with others to carry out assigned duties. Negotiation is required.
Recognize job-related problems. analyze causes using existing techniques or tools, prepare and recommend solution alternatives. Challenge the validity of given procedures and processes with the intent to enhance and improve.
Works on professional projects;work is often reviewed for developmental purposes.
Understand the standard mission of the professional group and vision in own area of competence. May directly influence people in own project. Position may require coordination of activities of less experienced or less knowledgeable team members.
Impact on Business/Scope:
Accountable for individual or team results. May contribute by supporting activities that are subject to business measurements, impact customer
satisfaction, or impact immediate costs or expenses.
Required Technical and Professional Expertise
- 6yrs of total experience - Minimum of 4-5 year relevant experience
- At least 2years of supervisory role in a BPO/Shared Services industry
- People management / motivating team
- Exemplary Communication Skills - English
- Strong logical thought capability
- Basic computer and internet navigation skills -
- Strong Microsoft Excel user
- Amenable to working in night shift and rotating rest days
- Customer Engagement
- Requires minimal supervision
- Workload Planning & Daily Production Management
- Amenable to work in IBM Nuvali
• Bachelor's Degree in Finance, Accounting or other Business-related course
Preferred Technical and Professional Expertise
About Business Unit
IBM Services is a team of business, strategy and technology consultants that design, build, and run foundational systems and services that is the backbone of the world's economy. IBM Services partners with the world's leading companies in over 170 countries to build smarter businesses by reimagining and reinventing through technology, with its outcome-focused methodologies, industry-leading portfolio and world class research and operations expertise leading to results-driven innovation and enduring excellence.
Your Life @ IBM
What matters to you when you're looking for your next career challenge?
Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities - where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust - where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.
Impact. Inclusion. Infinite Experiences. Do your best work ever.
IBM's greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.
For additional information about location requirements, please discuss with the recruiter following submission of your application.
Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
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