Experience Consultant

    • Beijing, China

Introduction
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities

Job Description:
- Be responsible for developing and implementing solutions to help clients to solve business problems, typically focused on customer experience strategy and enhancement, digital transformation and innovation;
- Work on projects cover a wide range of business topics and multi-industries;
- Work as a client-facing consultant on-site to lead daily execution of a project and take ownership of the overall project delivery to ensure positive business impacts;
- Present results to client management and implement recommendations in collaboration with client project teams.
Qualification:
- Minimum of 10 years of highly relevant experience in the banking & financial service industries in reputed companies; typical candidate will have 15-20 years' experience;
- 5 years in a management role within the business;
- Solid industry and functional knowledge, including but not limited to strategy, business transformation, customer experience and engagement, etc.;
- Cross industries knowledge and experience such as retail, consumer products, travel and logistics or telecom;
- Demonstrated leadership and proven record of high performance in past positions;
- Passion for breaking new ground and skills to communicate complex ideas effectively;
- Ability to work effectively with people at all levels both internally and externally.

Required Technical and Professional Expertise

8年以上咨询顾问经验,深入理解企业数字化转型,对包括销售转型,渠道管理,新零售,数字营销,客户服务,客户体验,忠诚度管理等领域具备深刻的商业洞察能力和经验
了解金融行业,银行保险相关专业知识,有相关咨询设计项目经验
具有用户体验,服务设计,企业创新,IT咨询相关专业知识技能,具备良好的团队合作精神
具有优秀的业务理解能力、创新和分析能力与方案设计能力;
具有优秀的领导力,沟通能力和演讲能力
具有丰富的业务拓展经验,并在之前的工作中有良好的历史记录
英语流利者优先

Preferred Technical and Professional Expertise
8年以上咨询顾问经验,深入理解企业数字化转型,对包括销售转型,渠道管理,新零售,数字营销,客户服务,客户体验,忠诚度管理等领域具备深刻的商业洞察能力和经验
了解金融行业,银行保险相关专业知识,有相关咨询设计项目经验
具有用户体验,服务设计,企业创新,IT咨询相关专业知识技能,具备良好的团队合作精神
具有优秀的业务理解能力、创新和分析能力与方案设计能力;
具有优秀的领导力,沟通能力和演讲能力
具有丰富的业务拓展经验,并在之前的工作中有良好的历史记录
英语流利者优先

About Business Unit
IBM Services is a team of business, strategy and technology consultants that design, build, and run foundational systems and services that is the backbone of the world's economy. IBM Services partners with the world's leading companies in over 170 countries to build smarter businesses by reimagining and reinventing through technology, with its outcome-focused methodologies, industry-leading portfolio and world class research and operations expertise leading to results-driven innovation and enduring excellence.

Your Life @ IBM
What matters to you when you're looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities - where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust - where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.

About IBM
IBM's greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

Location Statement
For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

IBM researches, develops, manufactures, and markets technology products ranging from mainframe computers to cognitive solutions, always with a core drive to innovate and explore new fields.

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