Dutch Customer Service Representative

Job Description
Over the past 100 years, IBMers all over the globe have helped make the world work better and smarter. In this new era of Cognitive Business, IBM is helping to reshape industries by bringing together our expertise in Cloud, Analytics, Security, Mobile, and the Internet of Things: Changing how we create, collaborate, analyze and engage. From transforming healthcare to improving the retail shopping experience - it's what IBMers do. In Africa, we've been changing the way the continent does business for more than 50 years, and as our company continues to grow, we're looking for talented professionals to join us in this new era.
Join us and be part of a diverse and global team of thinkers and doers, and make an impact.

As a Technical Support Representative at IBM, you'll be the technical resource and point person interacting with clients, vendors, and senior management, to identify and resolve complex technical problems.
Client satisfaction will be your ultimate goal. You'll partner with computer operators to help clients effectively deal with problems related to the operations environment including: product or service installation, hardware or software updates, configuration and performance

Required Technical and Professional Expertise

Excellent communication skills (Dutch & English mandatory)
Minimum 3 years' Service Desk experience
Previous Leadership / Management experienc e

Preferred Tech and Prof Experience

Previous Customer Service experience
Degree/Diploma in Information Technology

EO Statement
Affirmative Action and/or EE candidates will be given first preference as per our employment equity strategies.


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