Delivery Manager (Atlanta) - Bluewolf

Job Description
Bluewolf, an IBM Company is a place where innovative thinkers and collaborative workers can thrive. We value our employees as much as we value our customers and engaging both is at the heart of our business. Our Delivery Managers are crucial to the success of Bluewolf, an IBM Company Beyond. The Beyond Delivery Manager is a leader who can both successfully manage and inspire a team as well as maintain strong client relationships. They are responsible for maintaining, growing, and developing the business in addition to overseeing a team of consultants, business analysts, and developers who support the business.
Adaptability is essential. Our Delivery Managers never do just one thing. They run an office, encourage and foster mentorship, drive innovative solutions, act as trusted advisors to our clients, engage with our business objectives, collaborate with leadership and peers, drive value, and deliver on business outcomes. They know the pulse of the market; staying ahead of the curve and are passionate about designing cutting edge solutions. They are rock stars who are invested in seeing success for Bluewolf, an IBM Company and our customers.

RESPONSIBILITIES

  • Nurture extraordinary people, provide extraordinary opportunities
  • Key role in performance management and development of resources
  • Support Account Executives during the sales cycle to bring in new business
  • Maintain and grow long term customer relationships
  • Own account plans and roadmaps for strategic accounts
  • Manage the health and profitability of the office to margin and resource utilization targets
  • Scope and solution design larger projects and validate solutions/scope for team
  • Oversee quality of delivery in scope and execution
  • Work with clients and resources to build a backlog of projects
  • Engages clients for feedback
  • Maintain appropriate staffing levels against contract work to avoid under or over resourcing
  • Work across business lines to uncover additional growth opportunities


Required Technical and Professional Expertise

  • Bachelor's degree
  • 4+ years experience with Salesforce and ability to design solutions is a plus
  • Working knowledge of data models, data architecture, and workflows
  • Strong interest in innovation
  • Awareness of emerging markets, applications, and technologies in the SFDC space
  • Stellar project management skills, with a working knowledge of agile methodologies
  • Previous experience with people management and resource development
  • Solid client relationship and account leadership skills
  • Ability to effectively run a room
  • Experience managing client expectations and having difficult conversations
  • Working knowledge of sales cycles and opportunity management
  • Obtain Salesforce Certifications are required by role, upon hire




    Preferred Tech and Prof Experience

    • 8 years salesforce experience


    EO Statement
    IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.


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