Data Center Specialist - Pleasanton, CA

Job Description
This specialty performs varying degrees of troubleshooting and resolution of issues involving desktops, laptops, mobile devices, software, hardware and peripherals as well as connectivity; generally, from the end user's workplace. They may also perform Install, Move, Add and Change (IMAC) activities, as well as client data backup and restore on certain accounts. They are responsible for resolving problems and/or performing IMACs within Service Level Agreement (SLA), Service Level Objectives (SLOs) and completing all related administrative duties. As the primary onsite interface to the client, they need to understand the local and regional infrastructure and key contacts in the other service lines (i.e., network team, server admin, etc.) in order to ensure that the proper team is aware of, and taking action on the problem. Strong client communication and business skills are needed since direct client interaction is often required. Performs instalation and decommision of Servers and Network Swithces in a raised floor Data Center as well as hands and eyes with covrgae of 365 days on a 24/7 basis. Includes weekends and holidays. This specialty performs varying degrees of troubleshooting and resolution of issues involving desktops, laptops, mobile devices, software, hardware and peripherals as well as connectivity; generally, from the end user's workplace. They may also perform Install, Move, Add and Change (IMAC) activities, as well as client data backup and restore on certain accounts. They are responsible for resolving problems and/or performing IMACs within Service Level Agreement (SLA), Service Level Objectives (SLOs) and completing all related administrative duties. As the primary onsite interface to the client, they need to understand the local and regional infrastructure and key contacts in the other service lines (i.e., network team, server admin, etc.) in order to ensure that the proper team is aware of, and taking action on the problem. Strong client communication and business skills are needed since direct client interaction is often required. This specialty performs varying degrees of troubleshooting and resolution of issues involving desktops, laptops, mobile devices, software, hardware and peripherals as well as connectivity; generally, from the end user's workplace. They may also perform Install, Move, Add and Change (IMAC) activities, as well as client data backup and restore on certain accounts. They are responsible for resolving problems and/or performing IMACs within Service Level Agreement (SLA), Service Level Objectives (SLOs) and completing all related administrative duties. As the primary onsite interface to the client, they need to understand the local and regional infrastructure and key contacts in the other service lines (i.e., network team, server admin, etc.) in order to ensure that the proper team is aware of, and taking action on the problem. Strong client communication and business skills are needed since direct client interaction is often required. This specialty performs varying degrees of troubleshooting and resolution of issues involving desktops, laptops, mobile devices, software, hardware and peripherals as well as connectivity; generally, from the end user's workplace. They may also perform Install, Move, Add and Change (IMAC) activities, as well as client data backup and restore on certain accounts. They are responsible for resolving problems and/or performing IMACs within Service Level Agreement (SLA), Service Level Objectives (SLOs) and completing all related administrative duties. As the primary onsite interface to the client, they need to understand the local and regional infrastructure and key contacts in the other service lines (i.e., network team, server admin, etc.) in order to ensure that the proper team is aware of, and taking action on the problem. Strong client communication and business skills are needed since direct client interaction is often required.

Required Technical and Professional Expertise

Experience in IT field supporting installation and removal of hardware in a Data Center on a raised floor. Detail orientated with good verbal and written skills to ensure ticket system is updated accurately and timely. Able to box and unbox equipment such as Servers and lift at least 40 LBS. Support hours are 365 days 24/7 and will required to work multiple shifts.

Preferred Tech and Prof Experience

A plus certification

EO Statement
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.


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