Customer Service Representative Spanish

Job Description
The HR Service Administrator has the responsibility for a process administration within a country or across several countries for one or more assigned HR processes.

Analytical and Problem Solving Skills: Above Average Ability to analyze errors/complex situations and implement appropriate solutions and preventive action plans for the team

Interpersonal Skills: Above Average ability to build rapport and effective business collaboration/relationships with key customers and contacts

Communication Skills: Average level; confident and able to communicate and influence people at all levels

Values: with unquestionable integrity, able to deal with highly personal, confidential information

Maturity: Above Average ability to maintain composure under pressure. High level of maturity and sense of responsibility.

Required Technical and Professional Expertise

Practitioners in this specialty are responsible for receiving calls, emails, or chats and resolving HR-related queries from client employees using specific Contact Center Applications like InContact AdviseHR, Zendesk. The practitioner is responsible for handling information inquiries or requests about products, services or personnel received via telephone, fax, e-mail, or chat from customers, IBM personnel or business partners. Services provided may include, but are not limited to, the following: general inquiry support, service delivery support, education enrollment assistance, business partner service, data base management. They perform interrelated activities that deliver the primary service provided by the business function. They have knowledge and experience in using a few specialized tools and procedures to address the requester's needs. Primary measurement is customer satisfaction with the handling of the requests.

Preferred Tech and Prof Experience

Practitioners in this specialty are responsible for receiving calls, emails, or chats and resolving HR-related queries from client employees using specific Contact Center Applications like InContact AdviseHR, Zendesk. The practitioner is responsible for handling information inquiries or requests about products, services or personnel received via telephone, fax, e-mail, or chat from customers, IBM personnel or business partners. Services provided may include, but are not limited to, the following: general inquiry support, service delivery support, education enrollment assistance, business partner service, data base management. They perform interrelated activities that deliver the primary service provided by the business function. They have knowledge and experience in using a few specialized tools and procedures to address the requester's needs. Primary measurement is customer satisfaction with the handling of the requests.

EO Statement
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.


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