Customer Service Representative: -IT Helpdesk日语

Job Description
Provide helpdesk support to end users:
-Handle telephone calls, e-mail and fax
-Verify and log every call by following predefined policy and procedure
-Diagnosing problems and determining the severity
-Referring problems to support groups
-Updating the user on the call status, and confirming with the user that problem is fixed
-Ad hoc project and administration support

Required Technical and Professional Expertise

-Excellent command of Japanese and Cantonese
-Basic English Skill. Good command of oral and written English. Excellent English Skill is preferred
-Excellent communication, telephone manner, technical skill and interpersonal skills
-Self initiative, pro-active, hard working, good attitude and team player
-Sense of urgency, able to work under pressure, overtime and crisis situation, and at odd hours
-On-shift duty is required
-Can accept flexible working hours
-Call Centre & customer service experience is a definite advantage

Preferred Tech and Prof Experience


EO Statement
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

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