CRM DELIVERY CUST SVC REP

Job Description
The Customer Service Representative (CSR) is responsible for handling information inquiries or requests about products, services or personnel received via telephone, fax, e-mail or other means, from customers, IBM personnel or business partners. Services provided may include, but are not limited to, the following: General inquiry support, service delivery support, education enrollment assistance, business partner service, data base management. They perform interrelated activities that deliver the primary service provided by the business function. They have knowledge and experience in using a few specialized tools and procedures to address the requester needs. Primary measurement is customer satisfaction with the handling of the requests.-Provide help desk support to customers-Handling telephone calls, e-mail -Verify and log every call by following predefined policy and procedure-Diagnosing problems and determining the severity-Referring problems to supporting groups-Updating the user on the call status, and confirming with the user that problem is fixed¿¿¿¿:¿¿¿¿¿

Required Technical and Professional Expertise

At least 1 year experience in call center related

Preferred Tech and Prof Experience

none

EO Statement
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.


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