CRM Business Analysts/Configuration

Introduction
As a Package Consultant at IBM, get ready to tackle numerous mission-critical company directives. Our team takes on the challenge of designing, developing and re-engineering highly complex application components and integrating software packages using various tools. You will use a mix of consultative skills, business knowledge, and technical expertise to effectively integrate packaged technology into our clients' business environment and achieve business results.

Your Role and Responsibilities
CRM BA who can lead teams in defining and implementing CRM solutions as well as aid in the pursuit of opportunities.

Required Professional and Technical Expertise

  • Proficient in MS CRM 2013/2015 and 365
  • Proven experience selling consulting engagements which includes estimating, scoping, and writing effective statements of work that clearly set expectations and limit risk
  • 5+ year's relevant working experience in MS CRM environment as a Business Analyst/Test Lead
  • Business Analyst Lead or equivalent position for at least three years leading teams of five or more employees
  • Ability to articulate differences between solution methods and the related challenges and approaches for each •
  • Ability to lead test solution and understanding of testing process (scripts, UAT, Integration, System, Performance) Hands-on experience with multi-phase, globally delivered, integrtaion CRM implementation with focus on presales/business development as well as engagement


Preferred Professional and Technical Expertise
  • Certified Microsoft Dynamics CRM 2011/2013/2015/365
  • Experience in Government
  • Public Sector background
  • Understanding of ERP software implementation project life cycles and methodologies


About Business Unit
IBM Services is a team of business, strategy and technology consultants that design, build, and run foundational systems and services that is the backbone of the world's economy. IBM Services partners with the world's leading companies in over 170 countries to build smarter businesses by reimagining and reinventing through technology, with its outcome-focused methodologies, industry-leading portfolio and world class research and operations expertise leading to results-driven innovation and enduring excellence.

Your Life @ IBM
What matters to you when you're looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities - where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust - where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.

About IBM
IBM's greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

Location Statement

Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.


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