Compute Middleware Luxembourg
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. To lead in this new era of technology and solve some of the world's most challenging problems.
Your Role and Responsibilities
Do the several mailing systems sounds familiar to you? Are you open to new challenges and position where you can let your current career grow? Yes? Apply! We are waiting just for you!
We are looking for experienced Middleware Messaging team in Luxembourg. Save the day with IBM. Our Delivery Center provides high-value IT services and leverage proven roadmaps and frameworks we have developed in our global network, bringing together an outstanding talent pool to help global leaders solve some of their most challenging problems. Therefore this is an ideal place where to use and develop your skills and potential. Join us and discover what you can make of this moment.
Your future made with IBM.
Middleware team is a multi Server management unit provides support for the base mailing systems on servers by implementing standard solutions and version levels. These services include providing support of the Operating System configuration and associated file systems, log files, processes, problem determination, problem resolution, software, administration tools, utilities, security, and hardware. Administrative tools are installed to allow support to be provided locally or from a remote location. Standard problem & change control processes are followed.
Do not hesitate, apply, our recruitment team will contact you as soon as possible!
Your day to day activities will include:
Management and responsibility for mailing systems of multiple clients:
Incident / Service Request management:
Assign incidents in IPC tool
Regularly document the progress of resolution
Document all available information in the resolution field for future analyze
Resolve the incident by using the correct resolution & service code
Involve Delivery Analyst in case of re-occurring incidents
Server and applications patching and update
Review and approve / reject assigned changes within one day since assignment
Review and approve / reject changes assigned to different teams where our team is an approval
Assign changes / tasks going to execute to ensure clear ownership
Prepare, execute and close the change (immediately after validating the result and with the appropriate code; latest in 2 working days)
Consolidate inputs from all involved teams & vendors to deliver complete analyze
Provide the RCA in SLA
Support other teams in case our services are involved in their RCAs
Projects support (both internal and client driven) based on guidance from Focal Point / Team Leader / Manager
Ensure proper handover when leaving to vacation including update in associated tools
Is fully responsible for all his / her accesses (request, regularly change the passwords...) to be able to support whole assigned scope
Other expected knowledge and ability needed:
Performing system health check and configuration
Backup and monitoring management and configuration
24/7 support - on call
Required Professional and Technical Expertise
Expertise of 5-10 years on the Messaging products EXCHANGE and LOTUS NOTES. Understand the Wintel / VMWare technlogy of Exchange and Domino.
Give support to the customer within the agreed service levels, an be on call to support the customer on a 24/7 bases.
Your languages will be French, where all communication within the company and in the systems will be done in English.
Other languages like German and Dutch (Flemish) will be a pre.
Preferred Professional and Technical Expertise
French / English Fluent
Any Technical Certifications
About Business Unit
At Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network. It's this unique blend of bold new ideas and client-first thinking. If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, "What else is possible?" GTS is the place for you!
Your Life @ IBM
What matters to you when you're looking for your next career challenge?
Maybe you want to get involved in work that really changes the world. What about somewhere with incredible and diverse career and development opportunities - where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust - where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.
Impact. Inclusion. Infinite Experiences. Do your best work ever.
IBM's greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.
For additional information about location requirements, please discuss with the recruiter following submission of your application.
Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
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