Cognitive Process Automation – Business Process Design and Analysis

Job Description
Cognitive Process Automation - Business Process Design and Analysis - Melbourne

"IBM is a cognitive solutions and cloud platform company, and everything we do is now focused on that. Those are not two separate things. They are one coin with two different sides," said Ginni Rometty, Chairman of the Board of Directors, President and CEO of IBM.
Over the past 100 years, IBMers all over the globe have helped make the world work better and smarter. In this new era of Cognitive Business, IBM is helping to reshape industries by bringing together our expertise in Cloud, Analytics, Security, Mobile, and the Internet of Things: Changing how we create, collaborate, analyse and engage. As we tackle the world's biggest challenges, our company continues to grow and we are looking for talented people to be part of this transformation.

Join us and be part of a diverse and global team of thinkers and leaders - people who want to make an impact, share their expertise and collaborate with some of the world's top business and technology professionals.

Job Description

IBM Global Business Services (GBS) is a team of business, strategy and technology consultants enabling enterprises to make smarter decisions and providing unparalleled client and consumer experiences in cognitive, data analytics, cloud technology and mobile app development. With global reach, outcome-focused methodologies and deep industry expertise, IBM GBS empowers clients to digitally reinvent their business and get the competitive edge in the cognitive era in over 170 countries.

Bottom line? We out think ordinary. Discover what you can do at IBM.

The IBM GBS IBM Automation service line is a team of industry experienced, strategy, business, and technology consultants who collaborate with our clients to co-create a cognitive automation agenda for their businesses. This is a growing practice and the leaders and consultants on this team are the architects of AI and robotic automation for our clients.

Our Cognitive Process Re-Engineering practice is looking for Business Process Design and Analysis consultants who have knowledge of process mapping and business process reengineering. They analyse business processes and workflows with the objective of finding out how they can be improved and automated. They facilitate process workshops, after which they document any information elicited using process maps and business requirements documents. Business Process Analysts must be able to see the big picture, understand project objectives and be able to apply their understanding of how processes should work to operational improvement initiatives. They may also be involved in documenting procedures and presenting new process designs to stakeholders for discussion.

Other activities Business Process Analysts get involved in include:

  • Managing process change
  • Leading process redesign workshops
  • Educating business users responsible for managing and operating business processes
  • Facilitating process workshops that involve eliciting process requirements and liaising with users

The candidate will have a strong analytical background, be a proven problem solver and have excellent documentation and communication skills. A proven ability to run workshops and meetings with different stakeholder groups is also required.

Experience in Lean process design techniques is preferable. Experience in process analysis & design for Robotic Process Automation (RPA) is also preferable

Responsibilities Include:
  • Operating as a team member, drawing upon the experience of other professionals within the engagement team and from other functions.
  • Utilizing Automation Playbook and Industry Frameworks to evaluate a business process and identify automation opportunities.
  • Development of client specific points of view
  • Facilitating workshops based on design thinking principles
  • Documentation of processes, features, sprint backlogs
  • Contributing to the definition of the engagement scope of work and outputs.
  • Maintain high client satisfaction by exceeding expectations and delivery excellence; build strong delivery teams with predictable performance; develop lasting relationships based on mutual respect of their capabilities
  • Recognizing risks and issues related to the engagement objectives and suggesting solutions.
  • Reflect IBM's core values every day, in all interactions -internal and external


REQUIRED Professional and Technical Expertise
  • Process mapping and process redesign experience
  • Awareness of automation capabilities and value levers
  • Involvement in at least 2 process redesign engagements that have led to automation in some form (BPM, ECM, Robotics, Chat Bot, etc)
  • Proven ability to communicate effectively - verbal and written
  • Superior powerpoint capabilities
  • Experience with process modelling tools
  • Willing and able to travel as required
  • Deep Relationship Propensity - Worked with Client in a consulting/relationship-driven behaviours

PREFERRED Professional and Technical Expertise
  • Experience in Lean process design techniques
  • Experience in process analysis & design for Robotic Process Automation (RPA)
  • Familiarity with design thinking
  • Experience in process change management
  • Automation Anywhere or BluePrism accreditation
  • Awareness of Enterprise Case Management and/or Business Process Management technologies and capabilities


Required Technical and Professional Expertise

Cognitive Process Automation - Business Process Design and Analysis - Melbourne

Preferred Tech and Prof Experience

Cognitive Process Automation - Business Process Design and Analysis - Melbourne

EO Statement
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.


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