Cloud Platform Operations Specialist

Job Description
Join IBM. Make an impact.

Experience new and diverse professional challenges. Take your career further with IBM's Global Delivery Center. Be part of a multicultural team that helps our clients to transform how their IT services are delivered. You will discover a friendly team-focused environment: an inspiring workplace that provides an open and collaborative culture. Enjoy varied and challenging work - and grow your expertise through training and career development tailored to you. Shape your future by joining a global team that has driven client success for more than 100 years.

Job description:

  • Ensure the stability, integrity, and efficient operation of our infrastructure by monitoring, maintaining, supporting, and optimizing our customer deployments and fulfillment operations
  • Interact with customers both through email, phone, and ticket tracking regarding questions on product usage.
  • Research and verify possible technical issues or bugs and resolve them for customers.
  • Write product documentation or knowledge base articles.
  • Monitor all incoming fulfillment operations and take action as necessary.
  • Ensure new releases and upgrades are functional and performant for our customers. By being involved in smoke testing and defect resolution.
  • The position may require working in round the clock shifts and on-call support
  • 2+ years of experience with IaaS covering Compute, Network & Storage across multiple public cloud providers including AWS, Azure, & SoftLayer
  • Understanding of ordering lifecycle on public cloud
  • Exposure to ITIL aligned teams (Incident Management)
  • Understanding of middleware
  • Understanding of Network concepts
  • Basic Administration of Windows and Linux
  • Proficient in communication
  • Understanding of User & Role Management
Additional Benefits:
  • Trainings and certifications
  • Private medical package and insurance package
  • Multisport Card
  • Working on international projects in multicultural teams
  • Cinema for IBMers
  • Language classes
  • Summer camps for children

Required Technical and Professional Expertise

As described in Job Description

Preferred Tech and Prof Experience

As described in Job Description

EO Statement
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

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