Cloud Infrastructure Operations Lead

Introduction

A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe. You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio; including Software and Red Hat. Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience.

Your role and responsibilities

IBM Consulting is seeking a Cloud Infrastructure Operations Lead to oversee the end-to-end operations of an AWS-based digital platform for a key government agency client. This role requires a strong Team-Leadership skills with deep cloud, infrastructure, and security expertise, capable of driving operational excellence, managing a multidisciplinary team, and ensuring service reliability within a highly regulated environment.

• Lead and manage a team supporting a mission-critical AWS digital platform.
• Oversee day-to-day operations, ensuring high availability, performance, and compliance with government security standards.
• Serve as the primary operational escalation point and collaborate closely with the client on service improvements and roadmap planning.

• Cloud Networking - VPC design, routing, security groups, load balancers, transit gateways, and hybrid connectivity.
• Next-Generation Firewall Operations - Policy management, updates, rule optimization, and health monitoring.
• Endpoint Protection Systems - Oversight of anti-malware, EDR, and security posture tools across cloud workloads.
• Privileged Access Management (PAM) - Administration and governance of secure access controls and vaulting systems.
• Vulnerability & Secure Configuration Management - Oversight of scanning, remediation, patching processes, and compliance reporting.
• Backup & Recovery Operations - Ensure effective data protection, recovery testing, and lifecycle management.
• Identity & Access Management - Manage Active Directory and Entra ID IAM operations, including federation, RBAC, and directory integration.

• Drive automation for infrastructure provisioning and operational tasks using Terraform, AWS CloudFormation, and Ansible.
• Ensure consistent, secure, and reusable IaC modules and operational workflows.

• Bachelor's degree in Computer Science, Information Systems, Engineering, or related field.
• 7+ years of experience in cloud infrastructure operations, with at least 3 years in a team-lead role.
• Strong hands-on experience with AWS services, networking, and security controls.
• Proficiency with Terraform, CloudFormation, and Ansible.
• Preferably AWS certifications (e.g., Solutions Architect Professional, Security Specialty).
• Experience with SIEM/SOC processes and security hardening frameworks.
• Working knowledge of DevOps, ITIL, and SRE practices.
• Prior consulting or client-facing experience.
• Deep understanding of enterprise security operations, IAM, vulnerability management, and backup solutions.
• Experience supporting public-sector or highly regulated environments