Client Representative (Financial Services Industry)

    • Kuala Lumpur, Malaysia

At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities
As a Client Representative in Financial Services:
You are responsible for the client relationship with a few Financial Services Clients.
You are the integrator of IBM providing one face, one IBM strategy for the client, responsible for overall revenue, profit and client satisfaction.
You are involved in the development of the overall account plan and has primary responsibility for identifying & prioritizing opportunities, and developing solutions primarily in the software and services areas, be it with internal or external parties.
Understands the client's organization and develops and executes a relationship plan to address both IT and Line-of-Business organizations.
Builds relationship with the client's leadership team earning a reputation as one of the client's trusted business advisors.
Demonstrates a high level of business acumen and applies a thorough understanding of the client's business, organization, strategy and financial position.
Skilled in consultative selling involving business partners, solution vendors as appropriate, with a deep understanding of the client's needs and IBM business & brand strategies, IBM capabilities and how these translate into solutions and value for the client.
Understands and navigates IBM to identify, acquire and coordinate a team of critical resources (internal and/or external) needed to address client needs.
Plan and facilitate and/or conduct complex negotiations reaching lasting agreements and commitments.

Bachelor's Degree with at least 8 years of working experience
At least 5 years experience in IT Sales and Account Management
At least 5 years experience in Client Relationship
At least 5 years experience in Banking
English: Fluent


Required Technical and Professional Expertise
Bachelor's Degree with at least 8 years of working experience
At least 5 years experience in IT Sales and Account Management
At least 5 years experience in Client Relationship
At least 5 years experience in Banking
English: Fluent

Preferred Technical and Professional Expertise

About Business Unit
IBM has a global presence, operating in more than 175 countries with a broad-based geographic distribution of revenue. The company's Global Markets organization is a strategic sales business unit that manages IBM's global footprint, working closely with dedicated country-based operating units to serve clients locally. These country teams have client relationship managers who lead integrated teams of consultants, solution specialists and delivery professionals to enable clients' growth and innovation. By complementing local expertise with global experience and digital capabilities, IBM builds deep and broad-based client relationships. This local management focus fosters speed in supporting clients, addressing new markets and making investments in emerging opportunities. Additionally, the Global Markets organization serves clients with expertise in their industry as well as through the products and services that IBM and partners supply. IBM is also expanding its reach to new and existing clients through digital marketplaces.

Your Life @ IBM
What matters to you when you're looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities - where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust - where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.

About IBM
IBM's greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

Location Statement
For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

IBM researches, develops, manufactures, and markets technology products ranging from mainframe computers to cognitive solutions, always with a core drive to innovate and explore new fields.

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