Client Representative

Job Description
This position is responsible for generating leads, (client LOB and IT) and for closing IBM business via telephone, electronic mail , Internet or in person. Serves as the customer lead advocate for many clients throughout the sales cycle, and manages client IT, LOB or buyer group customer relationships. Responsible for client satisfaction and for revenue generation via frequent communications within a large and diverse territory assignment. Identifies opportunities, and works with, engages, or leads a team including the Territory Sales Representatives (TSRs), Sales Specialists, Business Partners, Influencers and others as appropriate. Validates, qualifies and prioritizes opportunities. Performs as the central point to pull together the elements of a complete customer solution. Populates and maintains a customer records database to support opportunity pipeline management. Develops a reporting structure, follows up and participates with a territory sales team in closing the sale. Ensures that the customer understands the solution and its benefits, pricing, delivery, warranty and contract information and any other relevant terms and conditions. Follows up on quotes and contract submissions within IBM and with the customer to accelerate and close the sale. Identifies and establishes ongoing relationships with the IBM team that generate increased IBM revenue in assigned territory. Engages, builds relationships and works effectively with business partners and influencers to ensure their participation in successful, cost effective achievement of sales objectives. Clearly articulates business issues, advises customer on the latest industry trends and technology solutions, and recommends IBM products, services and solutions that solve the business problem. Remains current on IBM products/services/solutions, selling techniques, productivity tools, competitive offerings and approaches and the customer territory, organization and decision makers. The employee guides functional objectives or technologies.

Skills:

Environment:
Professional knowledge related to incumbent's function/business unit and its processes.

Communication/Negotiation:
Advise other professionals. Effectively utilize group dynamics. Negotiate to define approaches and goals.

Problem Solving:
Recognize complex problems related to functional objectives. Analyze situations and implement solutions, or develop new system elements, procedures or processes. Creativity and judgment applied to developmental work on different projects within the business environment.

Contribution/Leadership:

Provides ongoing technical /operational guidance to lead professional work teams, conducts special projects, or manages department(s) (national or international). Understand department/ functional mission and vision. Defines and decides objectives within specified business concept or project and may have responsibility for tools and assigned resources. Utilizes expertise to directly influence people outside department or function. Sometimes no precedent exists.

Impact on Business/Scope:

Accountable for department results and for activities and/or projects involving multi-functional teams. Regularly participates in overall functional program planning. Activities are subject to business measurements, impact customer satisfaction, and impact project costs or expenses.

Required Technical and Professional Expertise

Skills:

Environment:
Professional knowledge related to incumbent's function/business unit and its processes.

Communication/Negotiation:
Advise other professionals. Effectively utilize group dynamics. Negotiate to define approaches and goals.

Preferred Tech and Prof Experience

Problem Solving:
Recognize complex problems related to functional objectives. Analyze situations and implement solutions, or develop new system elements, procedures or processes. Creativity and judgment applied to developmental work on different projects within the business environment.

Contribution/Leadership:

Provides ongoing technical /operational guidance to lead professional work teams, conducts special projects, or manages department(s) (national or international). Understand department/ functional mission and vision. Defines and decides objectives within specified business concept or project and may have responsibility for tools and assigned resources. Utilizes expertise to directly influence people outside department or function. Sometimes no precedent exists.

EO Statement
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.


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