Client Partner Executive
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.
Your Role and Responsibilities
- Develop alliances among customers, IBM teams, suppliers and subcontractor organizations to manage the implementation of Projects and build business opportunities for the business.
- Participate in strategic planning sessions with clients to be seen as a valuable business partner.
- Manage customer relations, consultative sales, financial management, business, portfolio management, programs and work team management.
- Responsible for meeting the objectives of income, benefits, business growth and customer satisfaction.
- Translate customer requirements into formal agreements, establish specific solutions and direct efforts for full acceptance of the client.
- Manage contracts for Global Customers in different industries: Manufacturing, Transportation and Retail.
- Lead diverse global and local teams covering the development, maintenance and support of the client's IT infrastructure, including Desktop Support, Call Centers, Servers Support, Backup & Restore, Disaster Recovery, Networking and Application Systems.
- Coordinate action plans to improve the level of service and metrics.
- Ensure successful audits, carry out contract management, compliance with service levels (SLA), people management, coordinate action plans, define strategies for continuous improvement.
Required Professional and Technical Expertise
Preferred Professional and Technical Expertise
About Business Unit
At Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network. It's a unique blend of bold new ideas and client-first thinking. If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, "What else is possible?" GTS is the place for you!
Your Life @ IBM
What matters to you when you're looking for your next career challenge?
Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities - where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust - where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.
Impact. Inclusion. Infinite Experiences. Do your best work ever.
IBM's greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.
For additional information about location requirements, please discuss with the recruiter following submission of your application.
Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
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