Become an SME on all of the CIO S&M Services fulfillment tools. Working with cross-functional teams and stakeholders to address client issues, documents requirements and identify blockers to successful deployment and on-going utilistation of IBM applications from a customer perspective.
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Required Technical and Professional Expertise
Provide escalation support to the Level 1 eCare team and champion process improvements resulting in better client support. Work with relevant squads to assist in problem identification and resolution, raising requisite RTC tickets and managing them as needs. Provide end-user/client perspectives on development. Create and maintain processes related to eCare and the support functions. Provide support post-implementation for customers and internal IBM'ers. Provide out of hour coverage at critical times including quarter-end. Support the on-going rollout of Digital in IBM
Preferred Tech and Prof Experience
3-5 years of demonstrated expertise in large scale enterprise application development.
Demonstrated experience with the following technologies: Java/JEE, XML, DB2, IIB or Websphere Message Broker, and MQ.
Demonstrated experience with the following environments/OS: AIX, Linux, Application Servers.
Demonstrated experience using RTC.
Knowledge of REST Service, Urban Code, Jenkins
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
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