Brand Technical Specialist

Introduction

At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your role and responsibilities

Your mission as Brand Technical Specialist is to engage your clients with an opinionated point of view as an IBM Technologist, practitioner and brand specialty solution expert. Your deep knowledge and experience with IBM Platforms and Products along with a deep understanding of competitive advantage places you in a unique position of influence and value for your clients'. As a practitioner, you will show and prove how IBM's technology addresses client needs and delivers value. You will work with other IBMers to identify opportunities, remove technical inhibitors and progress technical sales resulting in client success and IBM Hybrid Cloud & AI business growth.

Accountability for Business Development, Opportunity Progression & Deployment and Managing growth

Key OKRs:

• Achieve revenue targets
• Technical Opportunity Identification (OI)
• Deal progression as measured by technical activities in opportunity management system
• Client NPS and qualitative feedback

Required education

Bachelor's Degree

Required technical and professional expertise

• Pre-sales technical support: Provide in-depth technical and product expertise to clients, prospects, and the IBM sales team across Full stack observability solutions including Enterprise wide Observability; Infra, Apps, Network Performance Management; IT Resource Optimization, Application Risk & Resiliency Management; FinOps & IT Financial Management. DevOps background will be helpful as well.
• Client engagement: Work directly with clients to understand their 'said' and 'unsaid' business and technical requirements through discovery, assessments, architecture discussions, demonstrations & POCs/POVs. Respond to RFPs ensuring technical wins.
  • Build Proactive POVs: Be an expert in IT Automation space including being aware of industry tech trends and drivers; Have a clear Point-of-view on IT Automation as an evolving space to share with customers, partners and larger industry.
  • Solution development as a Trusted Advisor: Shape Thinking with best practices and Design as well as Present customized solutions using IBM's IT automation tools to address client needs and demonstrate the value of the products.
  • Technical accuracy: Ensure the proposed solution is technically accurate and feasible for the client's specific environment.
• Collaboration & Orchestration: Pull in other SMEs within IBM ecosystem or partners, as needed to support complex client situations; Orchestrate IBM global and ISA stakeholders/ecosystems to serve client need.
• Relationship building: Develop strong trusted Tech relationships with client's Tech stakeholders by earning their trust and showing value around how IBM's solutions can solve their problems.

Other Skills:

• Client-facing skills: Excellent verbal and written communication and customer relations skills.
• Consultative approach: Ability to perform needs analysis, create custom presentations, and deliver detailed documentation.
• Problem-solving: Proven ability to understand client issues and create successful strategies to meet their objectives.

ABOUT BUSINESS UNIT

IBM has a global presence, operating in more than 175 countries with a broad-based geographic distribution of revenue. The company's Global Markets organization is a strategic sales business unit that manages IBM's global footprint, working closely with dedicated country-based operating units to serve clients locally. These country teams have client relationship managers who lead integrated teams of consultants, solution specialists and delivery professionals to enable clients' growth and innovation. By complementing local expertise with global experience and digital capabilities, IBM builds deep and broad-based client relationships. This local management focus fosters speed in supporting clients, addressing new markets and making investments in emerging opportunities. Additionally, the Global Markets organization serves clients with expertise in their industry as well as through the products and services that IBM and partners supply. IBM is also expanding its reach to new and existing clients through digital marketplaces.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS

When applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience. For additional information about location requirements, please discuss with the recruiter following submission of your application.

Client-provided location(s): Mumbai, India

Job ID: IBM-69437

Employment Type: OTHER

Posted: 2025-11-07T18:48:15