Bilingual - Contact Center Representative - Supplemental

Job Description
IBM Global Business Services (GBS) is a team of business, strategy and technology consultants enabling enterprises to make smarter decisions and providing unparalleled client and consumer experiences in cognitive, data analytics, cloud technology and mobile app development. With global reach, outcome-focused methodologies and deep industry expertise, IBM GBS empowers clients to digitally reinvent their business and get the competitive edge in the cognitive era in over 170 countries.

As our customer's needs grow and change, IBM is committed to developing a workforce that can grow and change accordingly. We are looking for enthusiastic, motivated, flexible team members who will embrace the opportunity and want to be at the forefront of driving change in a working environment that enables smarter, collaborative, fact-based decisions, improves productivity and efficiency, and drives results while working in a dynamic team environment.

We are looking for is looking for a Bilingual HR Contact Center Representative n Saint John, New Brunwick.

Firstly, this job is not a call center job in the traditional sense. There is no selling, no outbound calls, and no angry customers. This job is about supporting our internationally known customer's internal employees regarding their HR related inquiries in a call center environment. No prior HR experience is required as we will provide complete training. The only firm requirement is that the candidate be fully fluent and comfortable in a French speaking and written environment.

As an HR Contact Center Representative, the candidate will perform first or second level support, receiving questions from direct calls and email or handling more difficult, time-consuming or specialized queries.

Topics will vary from Compensation and Benefits to Workforce Management and Skills Development, among other queries.

The successful candidate must be completely fluent in French, both verbal and written. The majority of interactions will be in French.

Come work with exceptional people, just like you. Join us.

Required Technical and Professional Expertise

  • Basic knowledge in application of HR Business Processes and Outsourcing Delivery;
  • English: Fluent (written and spoken);
  • French: Fluent (written and spoken).


Preferred Tech and Prof Experience

  • Call Centre Background would be an asset to have but not mandatory.


EO Statement
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.


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