Associate Partner – Cognitive Process Re-engineering and Services

Job Description

As part of the implementation of our strategy, we are looking to hire an Associate Partner to grow our pipeline and convert opportunities within our Process Re-engineering and business process outsourcing for our end-to-end management consulting services practice.

We are looking for candidates with extensive experience in BPO and process re-engineering and can operate at Associate Partner level. You'll likely have a background as a senior manager, Director, or Junior Partner in a tier-1 consulting firm or technology services company or similar. You'll be used to working at board level and seen as a trusted adviser to your clients. You're someone who is innovative and able to inspire confidence from clients and colleagues. Working in a global, large, and multi-cultural environment is second nature for you.

As Associate Partner your role will be focused on driving sales of our BPO and process re-engineering solutions, consulting services, engaging with and influencing clients, leveraging our global investments, capabilities, and industry solutions. Your scope is vast: you'll generate and identify opportunities growing our current market position to create net new revenue for the end to end customer experience management.

Required Technical and Professional Expertise

Sales & Business Development

Meet annual business signings (sales) targets as established by service line leadership this includes personal sales targets more than $20m annually.

Develop innovative solutions, as part of a structured sales process, to meet prospective client needs.

Collaborate with other sales professionals to generate and develop new markets especially focused on Cognitive/AI solutions that drive the end to end customer experience

Lead pursuit teams from qualification through closure (including contract negotiation and execution).

Engagement Delivery

Meet annual managed revenue targets as established by practice leadership.

Quality assurance and all aspects of consulting engagement delivery.

Overall project team management, including regular evaluations and staff development.

Ability to identify potential clients and define and propose solutions to clients.

Preferred Tech and Prof Experience

People/Practice Management

Strong expertise in talent leadership and management

Serve as Line Manager for a group of senior practitioners

Assist in annual performance evaluation process and annual compensation process.

Assist in the recruitment, mentoring and skill development of practitioners reporting to you

Knowledgeable subject matter expert to lead programs for an end to end customer experience, management and guide talented staff.

This is an environment where networking and people skills are extremely important: we're looking for people who will forge their own relationships, both internally and externally.

EO Statement
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.


Meet Some of IBM's Employees

Peter M.

Leadership Development Solutions Leader

Peter works with a variety of teams within IBM to increase organizational clarity, equip leaders to serve well, and provide opportunities for employees to continually grow and expand their skills.

Rashida H.

Director, IBM Watson Client Delivery

Rashida leads the IBM Watson Delivery Team, which focuses on providing Watson implementation training for clients around the world, helping companies achieve the solutions they seek.


Back to top