Assistente de Suporte ao Cliente - Exclusiva Pessoas com Deficiência
Performs basic to complex tasks or processes following established processes or procedures within a department or function assigned. Uses tools, techniques, procedures to identify, understand and resolve job related problems. Recommends adjustments or improvements to established procedures and processes. Activities are subject to general instruction, direction or procedures, which may be reviewed. Work output has subsequent affects on work team or department results and may directly or indirectly impact customer satisfaction. The employee prioritizes tasks and chooses the best method.
Environment: Experience and working knowledge in several interrelated departmental activities. Awareness of functional activities.
Communication/Negotiation: Seeks and exchanges information, ideas, and concepts. Some presentation skills are necessary. May require negotiation to achieve coordination.
Problem Solving: Use specialized technical knowledge to identify ,evaluate, and resolve various interrelated problems from several sources. Recommends improvements to established procedures.
Responsible for a variety of interrelated processes within well established procedures.
Responsible to set work schedules individually or as a team member.
Process is monitored as required.
Provides technical guidance.
Impact on Business/Scope:
Accountable for individual results and for the impact of the results on the team, interrelated activities, or project. "
All positions are eligible for people with disabilities or rehabilitated
Required Technical and Professional Expertise
Turno de Trabalho: 09h00 às 18h00
13h00 às 22h00
Preferred Tech and Prof Experience
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
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