Application Service Desk Analyst (French required)

    • Budapest, Hungary

Introduction
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. To lead in this new era of technology and solve some of the world's most challenging problems.

Your Role and Responsibilities
As an Application Service Desk Analyst You will be expected to serve as first point of contact for the European employees of CEMEX and the worldwide users of IBM Cloud Video (USTREAM). You will receive Application-related requests (via phone, mail and chat), the majority of which you will solve yourself, escalating certain cases to second and third level solver teams via the ticketing system. The main supported application is SAP. You will do all of this in French and English.
Extensive SAP/video streaming knowledge is not compulsory, they are part of the new hire training program.
Although a Service Desk, the issues that you will be dealing with will be more challenging & high-priority than at an average IT Service Desk. The trainings will enable to you to solve more problems & dispatch less & you will be involved in the management of requests that may directly affect the core production of a company.
WHAT WE CAN OFFER:

  • Competitive salary
  • Health/insurance related benefits (private health insurance, pension plan contribution, life insurance)
  • Flexible benefit elements (SZÉP card, AYCM sports card, School Support, Local Travel Pass)
  • Commuting and relocation support
  • Special discounts with IBM card
  • International environment
  • Development and career opportunities
  • Attractive work environment in Budapest, Infopark


Required Technical and Professional Expertise
English - post-intermediate to native, both spoken & written
French - post-intermediate to native, both spoken & written

Preferred Technical and Professional Expertise
Previous Customer Support experience (preferably via telephone)
Some experience / interest in SAP, video streaming

About Business Unit
At Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network.  It's a unique blend of bold new ideas and client-first thinking. If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, "What else is possible?" GTS is the place for you!

Your Life @ IBM
What matters to you when you're looking for your next career challenge?
Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities - where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust - where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.
Impact. Inclusion. Infinite Experiences. Do your best work ever.

About IBM
IBM's greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

Location Statement
For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.


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