Application Packaging - SME
The infrastructure running industries likes transportation, energy, insurance, banking or healthcare is quickly changing as the world's relationship with technology evolves. Companies have more choices than ever before between on-premise, off-premise, or a hybrid approach. Our Infrastructure Specialists are responsible for keeping up with these latest and greatest of these changes and using their expertise to deliver solutions that meet the needs of our customers and products.
Your Role and Responsibilities
As Software Packaging and Distribution Specialist, you are responsible for performing application discovery, application packaging, software distribution and troubleshooting/problem determination. The delivery practitioner in this role will engineer automated installation code that enables a software application, update or patch to be sent electronically to an end user workstation or device within a client environment.
- Complete software packaging per the information listed in the package requirements form. and activities to required timelines
- Perform complex resolution activities to diagnose packaging issues and perform Quality Assurance activities to ensure package operates successfully in the customer environment
- Work with Transitions/Transformation teams to complete solution packaging work as described by the statement of work. This includes all Process Change Requests (PCRs) during Transition/Transformation
- Schedule distribution of software packages to target audience through distribution tool within the required duration and time frame and complete pre-distribution analysis to ensure the request includes the necessary information to fulfil the process
- Update workflow management tools to ensure all Software Distribution activities are tracked and recorded
- Report any issues that may compromise the distribution timeframes or success
- Perform software distribution remediation on unsuccessful endpoints per account procedures
- Provide deployment reports, drive actions with relevant teams to make sure 100% success ratio is achieved.
- Perform monthly patching and ensure 100% compliance.
If you thrive in a dynamic, collaborative workplace, IBM provides an environment where you will be challenged and inspired every single day. And if you relish the freedom to bring creative, thoughtful solutions to the table, there's no limit to what you can accomplish here.
We always believe that it is deeply important to have the right person for the right job and you are a flawless fit to this strategy. We want people with an openness and ability to learn and who are ready to put good ideas into action. So, go ahead, and grab the opportunities - we wish you outstanding success in your career and inspire you to bring your best self to work with IBM.
Required Technical and Professional Expertise
Minimum 7+ years overall professional experience and 4+ years of relevant experience
Working knowledge of Windows / Apple / Linux desktop operating systems, components and configuration.
Expertise in software packaging tools (e.g., InstallShield, Admin Studio, App V, ThinApp, XenApp)
Proficient in scripting languages (e.g., VBS, Perl, Batch Scripting and PowerShell).
Experience in Virtualization Platforms (e.g., VMware ESX/Workstation, Hyper-V, VirtualBox)
Proven ability in software distribution tools (e.g., SCCM, Radia, IEM, WSUS, Altiris)
In-depth knowledge to manage and produce MSI packages from legacy applications and create transform files for vendor based MSI's
Preferred Technical and Professional Expertise
Ambitious individual who can work under their own direction towards agreed targets/goals and with creative approach to work
Intuitive individual with excellent written and oral communication skills with ability to manage change and proven time management
Excellent teamwork skills balanced with the ability to work independently
Proven interpersonal skills and have basic knowledge office tools (e.g., Excel) for collecting and manipulating distribution results.
You love collaborative environments that use agile methodologies to encourage creative design thinking and find innovative ways to develop with cutting edge technologies
About Business Unit
At Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network. It's a unique blend of bold new ideas and client-first thinking. If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, "What else is possible?" GTS is the place for you!
Your Life @ IBM
What matters to you when you're looking for your next career challenge?
Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities - where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust - where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.
Impact. Inclusion. Infinite Experiences. Do your best work ever.
IBM's greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.
For additional information about location requirements, please discuss with the recruiter following submission of your application.
Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
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