Apple Mac Technical Support – French/Spanish/German/Portuguese

Job Description
As part of the exciting and growing alliance between Apple and IBM, Apple Macintosh hardware, iPads and iPhones are growing in use among our clients. We're looking for passionate, talented people to lead this transformation and to support our clients' employees who are using Apple products in the Enterprise.

Whether you're helping customers get started with the Mac or finding answers to their questions about other Apple devices, you're ready to share knowledge and provide exceptional assistance. You gain satisfaction from bringing resolution and insight to each customer, elevating his or her relationship with Apple to the next level.

In the role, you help people new to Mac OS get started, and current ones get quick, efficient support - developing strong, positive relationships. When a customer needs assistance, you quickly assess their situation. Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current Apple technology to help with iPhone and iPad devices. At other times, you refer customers to support team members who get them up and running again.

Be it an Apple hardware or software issue or a problem specific to the customer's IT environment, you'll quickly establish yourself as an expert people can trust and be a regular contributor to the self-help portal content and Social Forums. As one of the first to join this exciting new team we're looking for you to set a positive standard up front, to build a a group of support professionals who listen to the customers and become a champion of their experience.

Please, take in consideration, that should your application be successful, our recruiters will contact you within 14 days.

Required Technical and Professional Expertise

  • Apple Macintosh OS and Apple iOS experience professionally and/or personally
  • Minimum 1 year experience in Customer Services
  • Experience preferably in a technical support role
  • Passionate about customer experience and service focus
  • Ability to multi-task numerous applications and interactions
  • Skilled in troubleshooting technology and methods
  • Language proficiency - Fluent English with either German, French or Spanish.

Preferred Tech and Prof Experience

  • Casper / Jamf knowledge

EO Statement
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

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