Accounts Receivable Collector - Cairo

Job Description
This specialty covers accounts receivable collections. People in this specialty are responsible to maintain client relationships by supporting the A/R fulfillment process, taking ownership of A/R problem resolution, collecting open receivables, accurately handling processing/transaction requirements, applying effective research techniques, and promoting client satisfaction and sales productivity. Execute defined A/R processes, in line with business controls and business objectives. Reconcile AR files and resolution of disputes.

Responsibilities of the AR Collector:

• Updating the AR database with customer information
• Collection of accounts receivable for IBM mainline and IGF customers (where IGF AR is routed to CARS)
• Raising CARS Adjustments (as per the common adjustment matrix)
• Forecasting expected cash collect
• Producing arrears letters for designated accounts
• Producing customer statements of account and customer account reconciliations on request
• Providing input to AR / IGF management on whether LPF should be aggressively pursued for any delinquency based on management judgment considering specific criteria and customer specific issues. • Identifying and managing delinquent and distressed accounts
• Interfacing with consolidated statement facility
• Raising adjustments (as per the common adjustment matrix)
• Establishing customer relationships and ensure customer adheres to IBM payment terms
• Maintaining/updating customer information on AR databases
• Contacting all owned customers within 14 days of invoice due date - either by arrears letter, telephone call or personal meeting.
• Forecasting collections/dates for current month/quarter
• Adding/updating action codes in CDMS as appropriate in current country setup
• Maintaining follow-up activities (as per collection plan)
• Recording all customer responses, commitments, queries on AR databases
• Monitoring payments versus commitments
• Copying invoices, statements, customer account reconciliations where appropriate
• Recording disputes in CDMS and identifying owners and notifying them.
• Resolving disputes personally where possible
• Tracking customer reaction (payment/query/no response) to arrears letters
• Providing input to AR/IGF management on whether LPF should be aggressively pursued for any delinquency based on management judgment considering specific criteria and customer specific issues.
• Preparing documentation for agreed pre-legal situations, write-Offs and refunds
• Notifying Risk Management of distressed customer accounts
• Creating a month-start collection forecast and updating it weekly to reflect changes
• Organizing physical cheque collections where appropriate
• Initiating escalation processes where required
• Informing management of any issues impacting prompt collection
• Encouraging customers to use automatic and/or electronic payment methods, such as Direct Debit, Credit Card and e-business applications available on the Web (Statement Online - SOL, Invoice
Online - IOL)

Required Technical and Professional Expertise

• Client Insight & client satisfaction oriented
• Ability to work independently, prioritize tasks and manage multiple priorities
• Ability to respect deadlines
• Good organization and time management skills
• Dedicated and driving to achieve
• Strong ability solving problems and analytical skills
• Good team player and collaborative
• Open minded to new knowledge and activities
• Pro-active thinker (so is taking the lead with solving issues)
• Work accurately
• Quality oriented work approach
• Self Organized and Autonomous
• Efficiency oriented and committed

Preferred Tech and Prof Experience

None

EO Statement
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.


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