Accelerated Value Specialist_QRADAR
Software Developers at IBM are the backbone of our strategic initiatives to design, code, test, and provide industry-leading solutions that make the world run today - planes and trains take off on time, bank transactions complete in the blink of an eye and the world remains safe because of the work our software developers do. Whether you are working on projects internally or for a client, software development is critical to the success of IBM and our clients worldwide. At IBM, you will use the latest software development tools, techniques and approaches and work with leading minds in the industry to build solutions you can be proud of.
Your Role and Responsibilities
As Accelerated Value Specialist (AVS) you will apply your technical knowledge to support QRADAR within the infrastructure of customer.
You will apply your expertise to provide hands-on assistance to customer on QRADAR with high level knowledge on other IBM Security products. Also you will apply your Project Management skills to deliver AVP.
The AVS takes the ownership of AVP delivery to customer, act as SPOC, does critical issue Management, problem management, reporting, communication and has direct interaction with subset of Named Callers, as designated by client. The AVS provides direct support or assistance with technical queries from clients and field personnel.
Has capability to lead customer expectation, understand technical architecture of customer environment to have discussion with customer for required actions.
Can work with customer to try resolving the problems even before PMRs are raised, who can have a relevant technical discussion with IBM support to explain them the customer problem and environment to expedite problem resolution
Can have discuss with customer on new product features which can bring additional value to customer, capable of doing regular architecture reviews, Knowledge sharing workshops, System health check, e.t.c.
Required Professional and Technical Expertise
QRADAR + AVS skills (Delivery, Support, Customer handling, Partner concern management, Project Management, resource management (to engage IBM SW Support as and when required, Reporting, run governance calls with customer, etc)
Preferred Professional and Technical Expertise
5+ Years Project Management experience
Experience in Customer success / services role
Readiness to travel on short notice
Superb Communication and leadership skills & ability to pick up new area quickly
You love collaborative environments that use agile methodologies to encourage creative design thinking and find innovative ways to develop with cutting edge technologies
Ambitious individual who can work under their own direction towards agreed targets/goals and with creative approach to work
Intuitive individual with an ability to handle change and shown time management
Proven interpersonal skills while contributing to team effort by accomplishing related results as needed. Up-to-date technical knowledge by attending educational workshops, reviewing publications
About Business Unit
IBM has a global presence, operating in more than 175 countries with a broad-based geographic distribution of revenue. The company's Global Markets organization is a strategic sales business unit that manages IBM's global footprint, working closely with dedicated country-based operating units to serve clients locally. These country teams have client relationship managers who lead integrated teams of consultants, solution specialists and delivery professionals to enable clients' growth and innovation. By complementing local expertise with global experience and digital capabilities, IBM builds deep and broad-based client relationships. This local management focus fosters speed in supporting clients, addressing new markets and making investments in emerging opportunities. Additionally, the Global Markets organization serves clients with expertise in their industry as well as through the products and services that IBM and partners supply. IBM is also expanding its reach to new and existing clients through digital marketplaces.
Your Life @ IBM
What matters to you when you're looking for your next career challenge?
Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities - where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust - where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.
Impact. Inclusion. Infinite Experiences. Do your best work ever.
IBM's greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.
For additional information about location requirements, please discuss with the recruiter following submission of your application.
Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
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