2017 & 2018 Fresh Graduates of any IT/Engineering/Technical Courses

Job Description
This role provides remote technical support assistance to clients and IBM technical personnel on multiple products in the high volume through high availability product environments. They receive and record incident related information, and using a variety of tools, techniques and procedures, selects appropriate actions to resolve problems, and communicates the solution or action plan to the client or IBM service representative. They identify/recommend updates to knowledge based systems and maintenance packages. They may also provide hardware or software technical support assistance to clients and IBM personnel in multi-vendor, multi-protocol networks/systems in the high availability product environment. They use professional knowledge and problem determination/problem source identification skills to resolve problems involving hardware, microcode, operating system, application programs, and network issues.The employee uses judgment in choosing the task/routine.

Environment:
Experience in several main activities and working knowledge of interrelated activities. Awareness of department activities.

Communication/Negotiation:
Exchanges general business, customer technical information. Seeks or gives explanations and verifies comprehension.

Problem Solving:
Use specialized tools, techniques, procedures to identify, understand, and resolve various job-related problems. May recommend adjustments or improvements to established.

Contribution/Leadership:
Responsible for a variety of tasks within well established procedures.
May set work schedules individually, or as a team member.
Activities are subject to general instruction or direction.
Provides practical assistance.

Impact on Business/Scope:
Accountable for individual results and for the impact of the results on the team and on interrelated activities.

Required Technical and Professional Expertise

2017 and 2018 Graduates of any IT/Engineering/Technical Course

Preferred Tech and Prof Experience

2017 and 2018 Graduates of any IT/Engineering/Technical Course

EO Statement
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.


Back to top