Description
The Lead Genesys Lead Engineer will be implementing Genesys IVR systems (Soft phones, call routing and queing) on a cloud platform. This role will be expected to work with Agile Scrum teams.
Responsibilities
Responsible for Contact Center platform configuration, development, customization, integration, and technical documentation
• Designs and develops solutions using Genesys PureCloud platform
• Work with business analyst and technical leads to develop customer experience center platform requirements
• Responsible for development, tests/debug programs, and maintains/supports deployed interfaces
• Adhere development practices and coding principles
• Perform Proof of concepts as needed
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Required Qualifications
- Bachelor's degree in Computer Science or related field
- Minimum of 3 years of coding/development experience in Contact center platforms
- Strong "Hands-on" Experience as a Developer involving large scale cloud contact center experience solutions using Genesys PureCloud platform
- Hands-on experience in Genesys PureCloud platform and its capabilities including (but not limited to) Genesys Workforce Optimization (WFO), Workforce Engagement Management (WEM), Queuing/Routing, Call Flow, Conversational flows using Genesys PureCloud Architect
- Strong programming experience with implementing API/Web Services
- Strong programming skills
- Database knowledge pertaining to SQL and MongoDB will be considered a plus
- Experience integrating Genesys PureCloud with CRM solutions (like Salesforce, MS Dynamics)
- Excellent analytical, communication, organizational and problem-solving skills coupled with a strong work ethic
- Experience in Agile software development methodology and practices with full development lifecycle from inception through implementation
Preferred Qualifications
- Strong working knowledge of Cloud Technologies, Genesys Cloud Foundry, AWS, etc.
Additional Information
#Cloud
#LI Remote
Scheduled Weekly Hours
40