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Humana

Lead Genesys Cloud Engineer (Remote)

Remote

Description

The Lead Genesys Lead Engineer will be implementing Genesys IVR systems (Soft phones, call routing and queing) on a cloud platform. This role will be expected to work with Agile Scrum teams.

Responsibilities

Responsible for Contact Center platform configuration, development, customization, integration, and technical documentation
• Designs and develops solutions using Genesys PureCloud platform
• Work with business analyst and technical leads to develop customer experience center platform requirements
• Responsible for development, tests/debug programs, and maintains/supports deployed interfaces
• Adhere development practices and coding principles
• Perform Proof of concepts as needed

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Required Qualifications

  • Bachelor's degree in Computer Science or related field
  • Minimum of 3 years of coding/development experience in Contact center platforms
  • Strong "Hands-on" Experience as a Developer involving large scale cloud contact center experience solutions using Genesys PureCloud platform
  • Hands-on experience in Genesys PureCloud platform and its capabilities including (but not limited to) Genesys Workforce Optimization (WFO), Workforce Engagement Management (WEM), Queuing/Routing, Call Flow, Conversational flows using Genesys PureCloud Architect
  • Strong programming experience with implementing API/Web Services
  • Strong programming skills
  • Database knowledge pertaining to SQL and MongoDB will be considered a plus
  • Experience integrating Genesys PureCloud with CRM solutions (like Salesforce, MS Dynamics)
  • Excellent analytical, communication, organizational and problem-solving skills coupled with a strong work ethic
  • Experience in Agile software development methodology and practices with full development lifecycle from inception through implementation


Preferred Qualifications
  • Strong working knowledge of Cloud Technologies, Genesys Cloud Foundry, AWS, etc.


Additional Information

#Cloud

#LI Remote

Scheduled Weekly Hours

40

Job ID: humana-R-241480
Employment Type: Other

This job is no longer available.

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