Guidance Center Market Support

2 weeks agoWesley Chapel, FL


Description: The Market Operations Support / Guidance Centers Professional 2 roles will report to the Associate Directors of each Guidance Centers region and support that leader and his / her markets in accomplishing their goals by managing operational and administrative processes related to marketing, health and well-being programming


The Guidance Centers Professional 1 performs duties such as the following:

  • Key player in the processes to develop marketing collateral for a regional territory
    • Act as a liaison between regional markets and the national marketing team to provide insight on market strategy in order to populate calendars, direct mail, etc.
    • Serve as primary quality point person for development of monthly calendar
    • Develop and implement operational plan to ensure all POS branding, signage and marketing is used appropriately and effectively in each Center in the region
    • Ensure adherence to CMS Medicare marketing guidelines
  • Support local market leaders and national health and well-being programs team in developing a slate of monthly activities in the Guidance Centers
    • Schedule presenters - including doctors and other community partners - to facilitate events in the Guidance Centers
    • Perform legal review of events per Humana processes and CMS guidance
    • Work with local leaders to develop and refine a slate of high-quality local programs engaging with local internal and external partners as appropriate
  • Implement market strategy initiatives including building trusting relationships with external partners and engage with appropriate market business partners to support market plan
    • Lead events, projects, pilot programs and processes to help solve problems and meet organizational goals
    • Host in person meetings with internal business partners
  • Support regional leaders and corporate team in pursuing market strategy and goals
    • Act in a consultant capacity working independently to find innovative ways to drive metrics. Leading special projects in a regional capacity.
    • Fill in staffing gaps in the region at the Senior Professional level. Due to maternity / medical leaves, resignations, etc.
    • Collaborate with Regional Manager who is driving strategy and high level relationships

Personal Qualities
  • Ability to work closely with senior population
  • Quickly develop and maintain trusting relationships in all interactions
  • High energy with an onstage personality that is warm and welcoming as well as a communication style that is transparent and personalized
  • Flexible with ability to work in a fluid environment and positive attitude regarding finding solutions to challenges

Required Qualifications
  • Bachelor's degree or in lieu of degree, a minimum 5 years of demonstrated people leadership experience
  • Less than 3 years of technical experience
  • Demonstrated record of achieving performance goals and objectives
  • Demonstrated analytical skills by integrating complex information, while balancing tactical and strategic initiatives
  • Demonstrated ability to produce desired results by leveraging resources, managing resources and relationships effectively, and defining and communicating clear expectations
  • Demonstrated strong interpersonal, proactive communication and leadership skills including a willingness to consistently provide superior customer service, the ability to react appropriately under pressure, and the ability to apply good judgment in ambiguous situations
  • Ability to build and maintain effective relationships with associates, consumers and internal and external business and community partners
  • Proficiency in all Microsoft Office Programs, e.g. Word, PowerPoint, Excel, Access, SharePoint, etc.
  • Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Preferred Qualifications
  • Retail/hospitality experience
  • Bilingual Spanish/English

Additional Information

Scheduled Weekly Hours


Job ID: humana-R-231918-2