Consultative Certified Pharmacy Technician 2

    • Irving, TX

Description

The Consultative Pharmacy Technician 2 certified Pharmacy Technician who acts as an intake for all calls from patients, pharmacies and providers. The Consultative Pharmacy Technician 2 performs varied activities and moderately complex administrative/operational/customer support assignments. Performs computations. Typically works on semi-routine assignments.

Responsibilities

The Consultative Pharmacy Technician 2 addresses questions related to specific assigned area and assists with medication research. Triages calls that require consultation with a pharmacist. Makes outbound calls to patients to offer medication therapy management programs and schedules medication review sessions with consultative pharmacists. Decisions are typically focus on interpretation of area/department policy and methods for completing assignments. Works within defined parameters to identify work expectations and quality standards, but has some latitude over prioritization/timing, and works under minimal direction. Follows standard policies/practices that allow for some opportunity for interpretation/deviation and/or independent discretion.

Required Qualifications

  • High School Diploma or equivalent
  • Must have an active TexasPharmacy Technician license
  • Certified Pharmacy Technician (PTCB, CPhT)
  • Experience as a Pharmacy Technician OR call center experience in a pharmacy or related call center setting
  • Excellent communication skills
  • Experience using multiple computer applications simultaneously and strong data entry skills
  • A positive, proactive attitude with a passion for customer service
  • t be passionate about contributing to an organization focused on continuously improving consumer experiences


Preferred Qualifications
  • Bilingual in Spanish
  • Mail Order Pharmacy experience preferred


Additional Information

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Scheduled Weekly Hours

40


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