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Humana

Clinical Programs Pharmacy Technician - Maximize Your Benefits - WAH

Remote

Description

The Clinical Programs Pharmacy Technician Representative 2 integrates programs developed to improve overall health outcomes with a focus on prescription drugs. The Clinical Programs Pharmacy Technician Representative 2 performs varied activities and moderately complex administrative/operational/customer support assignments. Performs computations. Typically works on semi-routine assignments.

Responsibilities

The Clinical Programs Pharmacy Technician Representative 2 Community Resource Specialist works within the Maximize Your Benefits department to assist members by connecting them with a variety of financial assistance resources to help overcome cost barriers to affording their medication. The CRS associates will take inbound calls and make outbound calls to Humana members to work with them on exploring possible cost savings in the form of grants from national or local foundations, various manufacturer assistance programs and other government sponsored support such as Low Income Subsidy (LIS) and the Medicare Savings Program (MSP) for medication assistance. Works within defined parameters to identify work expectations and quality standards, but has some latitude over prioritization/timing, and works under minimal direction. Follows standard policies/practices that allow for some opportunity for interpretation/deviation and/or independent discretion.

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Required Qualifications

  • Must have an active Pharmacy Technician license in Arizona, Texas, Ohio or Florida
  • Must be able to become certified by the Pharmacy Technician Certification Board (PTCB)
  • Experience as a Pharmacy Technician/Pharmacy Technician in Training OR call center experience in a pharmacy or related call center setting
  • Excellent communication skills
  • Experience using multiple computer applications simultaneously
  • A positive, proactive attitude with a passion for customer service
  • High School diploma or GED
  • Must be passionate about contributing to an organization focused on continuously improving consumer experiences
  • Must be able to work Monday through Friday 10:00AM to 6:30PM EST
  • Home Office : a dedicated secure home workspace, and high-speed internet (minimum connection speed of 10m x 1m)

Preferred Qualifications

  • Bilingual in Spanish
  • Certified Pharmacy Technician preferred
  • Mail Order Pharmacy or Retail Pharmacy experience
  • Experience working with insurance plans and Medicare

Additional Information

We Offer:

  • Competitive Pay
  • Paid virtual training
  • A computer and all other equipment needed for work purposes
  • $750 retention bonus - Bonus is paid after 180 days of employment

Scheduled Weekly Hours

40

Job ID: humana-R-302210
Employment Type: Other

This job is no longer available.

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