Clinical Programs Pharmacy Technician 2 - Irving, TX -WAH

    • Irving, TX

Description

The Rx Clinical Programs Pharmacy Technician Representative 2 supports Pharmacists and patients by executing programs developed to improve overall health outcomes with a focus on prescription drugs, and medication therapy and helps drive the strategy on comprehensive medication reviews. The Rx Clinical Programs Pharmacy Technician Representative 2 performs varied activities and moderately complex administrative/operational/customer support assignments. Performs computations. Typically works on semi-routine assignments.

Responsibilities

The Rx Clinical Programs Pharmacy Technician Representative 2 assists in driving prescription drug optimization in cases where patients are taking multiple medications. Through effective communication, helps drive health awareness with patients through Rx Education and targeted quarterly campaigns. Assists Pharmacists by placing and retrieving calls to confirm patients are taking drugs and provides counseling. Decisions are typically focus on interpretation of area/department policy and methods for completing assignments. Works within defined parameters to identify work expectations and quality standards, but has some latitude over prioritization/timing, and works under minimal direction. Follows standard policies/practices that allow for some opportunity for interpretation/deviation and/or independent discretion.

In this role, you will:

  • Make outbound and take inbound calls
  • Communicate with Humana members
  • Collect medication history information
  • Prepare members for a comprehensive medication review


Required Qualifications
  • Certified and Texas Pharmacy Technician license in the state of Texas
  • High School Diploma or equivalent
  • Excellent communication skills both written and verbal
  • Applied knowledge of insurance processing, customer service or call center
    processes and practices
  • High speed hardwired internet and phone, minimum speed 20Mbps
  • Must have a designated work area with a door that locks


Preferred Qualifications
  • Associate's degree or equivalent work experience
  • Experience in mail order and/or retail pharmacy setting
  • Ability to speak both English and Spanish fluently
  • Previous call center experience in a pharmacy setting
  • Strong communication and telephonic skills
  • Ability to solve problems and encourage others in collaborative problem solving
  • Self-directed, but also able to work well in a group
  • A positive, proactive attitude, energetic, highly motivated and a self-starter
  • Work ethic that is focused, accurate and highly productive


    Additional Information

    Scheduled Weekly Hours

    40


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