Mac Desktop Support Engineer

The Desktop Engineering team supports the IT needs of over 300 employees, ranging from basic users to highly technical programmers with complex coding environments. The Mac Desktop Support Engineer will contribute to our team that manages Mac, Windows, and Linux machines. This will include on-site support of desktops and laptops as well as maintaining and improving our IT infrastructure. We're looking for a team member who is already experienced with desktop support. We’re a small team, so it’s crucial that the Mac Desktop Support Engineer quick, detail-oriented, and has a positive attitude! 

 Responsibilities:

  • Support of laptops, desktops, and audio/visual equipment
  • Physical work provisioning and decommissioning hardware
  • Managing all inventory and procurement for technology items at the office
  • Address user tickets regarding hardware, software, and networking
  • Conduct remote troubleshooting
  • Customize desktop applications to meet user needs
  • Follow up with clients to ensure their systems are functional
  • Help create technical documentation and manuals
  • Install, configure, test, maintain, monitor, and troubleshoot end-user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, software, and other products in order to deliver required desktop service levels

The Skills:

  • At least two years of experience supporting technical staff on: 
    • Mac hardware and software running recent macOS versions
    • Windows hardware and software running Windows 10
    • Linux clients
  • Basic networking understanding (DHCP, DNS, IP addresses and subnets)
  • Working knowledge of office automation products and computer peripherals, like printers and scanners
  • Experience with monitoring solutions, ticketing systems, change management
  • Experience customizing and packaging software scripts and or applications.
  • Knowledge of managing devices in an Active Directory environment
  • Knowledge of MDM management
  • Proficient at scripting in BASH, Python, Ruby, Powershell, or another language
  • Experience using a client management solution such as Jamf or SCCM.

The Profile:

  • Ability to multitask and prioritize in a fast-paced, high pressure environment with changing requirements
  • Comfortable with on-call rotations for night and weekend coverage
  • Comfortable with light travel
  • Excellent communication and white glove skills
  • Ability to lead projects without oversight
  • Strong sense of ownership and follow-through
  • Happy to work in close collaboration with teammates or independently
  • You are curious, a self-starter, and you love to tinker with technology

The Culture:

Hudson River Trading (HRT) brings a scientific approach to trading financial products. We have built one of the world's most sophisticated computing environments for research and development. Our researchers are at the forefront of innovation in the world of algorithmic trading.

At HRT we come from all sorts of backgrounds: mathematics, computer science, statistics, physics, and engineering. We’re a community of self-starters who are motivated by the excitement of being at the cutting edge of automated trading. Our culture celebrates great ideas whether they come from HRT veterans or new hires. At HRT we’re friends and colleagues, whether we are sharing a meal, playing the latest board game, or writing elegant code. We embrace a culture of togetherness that extends far beyond the walls of our office.

Seem like something you might be interested in? Our goal is to find the best people and bring them together to do great work in a place where everyone is valued. HRT is proud of our diverse staff; we have offices all over the globe and benefit from our varied and unique perspectives. HRT is an equal opportunity employer; so whoever you are, we’d love to get to know you.




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