About HUB
In a rapidly changing world, HUB advises businesses and individuals on how to prepare for the unexpected. As one of the world's largest insurance brokers, our focus is dedicated to providing our customers with the peace of mind that what matters most will be protected - through unrelenting advocacy and tailored insurance solutions that put our clients in control. Our growing team of professionals across North America represents a broad, deep and one-of-a kind aggregation of entrepreneurs and leaders recognized for their excellence throughout the insurance community.
Why Choose HUB?
Throughout our network of more than 450 HUB offices in North America, we offer a competitive, exciting and friendly work environment that strategically positions our employees for longevity and success. At HUB, we believe in investing in the future of our employees, and provide continuous opportunities for growth and development . Our entrepreneurial culture fosters an environment that empowers our people to make the best decisions for our customers and organization, focusing on expanding the industry knowledge of our insurance professionals to better serve our valued clients. We are committed to providing you with competitive and flexible benefits options that are rooted in your current needs, yet evolves as your needs change over time. Join us in taking the first step toward creating a future that combines a diverse, challenging work environment with financial security and career satisfaction.
We are the perfect fit if you:

• are seeking a progressive work environment at a rapidly growing organization
• have a desire to help others protect their future
• have an entrepreneurial spirit and are challenged by the opportunity to grow the business
• are focused on learning and development to enhance your industry knowledge and expertise
• are a self-starter willing to invest time and energy to learn the technical aspects of our business
• believe in integrity and building success by developing relationships with others

• Manage Private Client department staff including: hiring, training, career development, performance reviews and performance improvement plans.
• Establish education and career paths for all agency staff.
• Review account retention with Account Managers and ensure adherence to retention goals; achieve agency retention goals regarding percentage of retained business through proactive measures.
• Promote account rounding and cross-sell/referral opportunities.
• Conduct effective performance reviews and aid in setting measurable goals.
• Act as liaison between staff and insurance company personnel, building and maintaining positive agency/company relationships.
• Provide technical expertise in coordinating the inside service of new and existing clients through sales, account development, and problem solving.
• Contribute information and ideas during strategy meetings.
• Ensure team members are addressing renewals in a timely manner.
• Monitor adherence to service standards through Key Performance Indicator (KPI) reporting.
• Produce and monitor various monthly reports to ensure all policies have been renewed in a timely manner, invoicing is completed in accordance with best practices, review team members open items, workloads and backlog.
• Take necessary action to resolve issues.
• Perform periodic quality audits, when necessary.
• Foster team behavior and a sales-oriented department culture.
• Responsible for the management of employees through performance reviews, performance improvement plans, setting priorities, developing work plans and schedules, handling department issues, recording time and attendance and approval of expense reports.
• Other projects or duties, as needed. Generating and pursuing new client opportunities.
• Bringing new business prospects to closure.
• Prospect, identify, develop new clients from referral or cold calling.
• Educate clients on HUB's value, service and offerings.
• Prepare/assist in contracting of clients and any required paperwork.
• Develop and maintain current knowledge of HUB's core business partners and their products.
• Work optimally with team to ensure sales targets are achieved.
• Work with clients to ensure the optimal coverage is offered, including quoting and/or follow-up.
• Support clients by providing technical support, product education, etc.
• Maintain and continual updating of HUB's client database/regulatory updates.
• If required, maintain industry memberships/licenses with regulatory bodies.
• Attend and participate in ongoing education for industry knowledge.

• Bachelor's degree required.
• Minimum of 10 years of insurance sales and management experience in commercial lines/ personal lines.
• In depth knowledge of agency management system functionality, workflow procedures, underwriting, sales and service processes.
• Must hold Property & Casualty and Life & Health insurance licenses or willing to obtain one within an agreed upon timeframe.
• Ability to plan and instruct staff members on information appropriate to their job responsibilities.
• Ability to handle difficult behavior and conflict and bring to a timely resolution.
• Ability to creatively and proactively problem solve.
• Ability to work in a fast paced environment with minimal instruction and a high degree of accuracy.
• Sets priorities and manages work flow to ensure efficient, timely and accurate processing of transactions and other responsibilities.
• Ability to work in a team environment.
• Keep informed regarding industry information, new product information, legislation, coverages and technology to continuously improve knowledge and performance.
• Interact with others effectively by utilizing good communication skills, cooperating purposefully and providing information and guidance, as needed, to achieve the business goals of the company.