Position Overview:
HUB International's vision is to be everywhere risk exists - today and tomorrow. Helping protect what matters most. HUB Atlantic continues to grow and is looking for a hands-on Team Leader in Commercial Lines with people leadership experience based in our HUB Saint John, NB office who can assist in generation of new business and leading a team of Account Managers. This is an ideal role for a strong Commercial Broker, strong operations and broad insurance brokerage experience. This role will involve coaching, mentoring, troubleshooting, and reporting to the Operations Manager.
Choose a career with HUB International and take the first step toward creating a future that combines a diverse, challenging work environment with financial security and satisfaction. By joining HUB, you will become part of a rapidly growing company that offers significant opportunity for advancement and growth. HUB is a company where your contributions will make a difference.
Responsibilities:

• Lead a team of commercial insurance brokers.
• Work closely with the Operations Manager to maintain the daily activity and long-term goals.
• Coaching, mentoring & training commercial insurance brokers.
• Leading annual client reviews.
• Establishing trusted relationships with direct team members.
• Providing suggestions for continuous improvements in workflows and procedures for sales and service.
• Working closely to build trusted relations with our insurers and focuses on strategy and direction as provided by Management.
• Assisting and participating in Team meetings and providing updates on monthly goals.
• Ensuring that all the commercial lines department guidelines are met.
• Acting as a true 'Champion' and set standards above the average.
• Assist in managing team's performance, annual review cycle and assists employees towards success in meeting their annual goals and job metrics.
• Solving complex or escalated client situations. Assisting with coverage reviews, contract reviews & insurance requirements for clients and prospects; getting underwriters/carriers to get proper coverage in place; claims reviews.
• Working closely with Management to offer input on proper, adequate staffing to maintain service standards and commitments are met; partner with Human Resources team to assist management with new hire recruitment process.
• The 'go-to' leader for the frontline Brokers with the ability to multi-task, answers questions and inquiries promptly and consistently.
• Assisting in remarketing of accounts.
• Ensuring new business and retention targets are met, including by means of re-marketing policies.
• Prompt response to all customer inquiries by providing effective and efficient customer service to verbal and written inquiries.

• College Diploma or University Degree and/or equivalent work experience
• Minimum 5 years' experience in the Insurance industry
• Class III or IV Insurance Agent or Broker
• CAIB and CIP Designations an asset
• People management experience required (e.g. Supervisor, Team Lead, Coach, Mentor, and Performance Manager Etc.)
• Strong interpersonal, communication and presentation skills
• Critical thinker, problem solver, team player, proactive
• Effective organizational skills and time management
• Exceptional interpersonal, verbal and written skills
• Proficient in Microsoft Office: Word, Excel and Outlook
• Experience with Epic BMS an asset
• Proficient in English. French Language skills an asset
• Minimal Travel Required

• Entrepreneurship - encouraging innovation and educate risk taking
• Integrity - doing things right every time
• Teamwork - working together to maximize results
• Accountability - measure and take responsibility for outcomes
• Service - serving customers, communities, and colleagues