Service Operations Manager
- Pullman, WA
In a rapidly changing world, HUB advises businesses and individuals on how to prepare for the unexpected. As one of the world's largest insurance brokers, our focus is dedicated to providing our customers with the peace of mind that what matters most will be protected - through unrelenting advocacy and tailored insurance solutions that put our clients in control. Our growing team of professionals across North America represents a broad, deep and one-of-a kind aggregation of entrepreneurs and leaders recognized for their excellence throughout the insurance community.
Why Choose HUB?
Throughout our network of more than 450 HUB offices in North America, we offer a competitive, exciting and friendly work environment that strategically positions our employees for longevity and success. At HUB, we believe in investing in the future of our employees, and provide continuous opportunities for growth and development. Our entrepreneurial culture fosters an environment that empowers our people to make the best decisions for our customers and organization, focusing on expanding the industry knowledge of our insurance professionals to better serve our valued clients. We are committed to providing you with competitive and flexible benefits options that are rooted in your current needs, yet evolves as your needs change over time. Join us in taking the first step toward creating a future that combines a diverse, challenging work environment with financial security and career satisfaction.
We are the perfect fit if you:
- are seeking a progressive work environment at a rapidly growing organization
- have a desire to help others protect their future
- have an entrepreneurial spirit and are challenged by the opportunity to grow the business
- are focused on learning and development to enhance your industry knowledge and expertise
- are a self-starter willing to invest time and energy to learn the technical aspects of our business
- believe in integrity and building success by developing relationships with others
We are currently seeking an Service Operations Manager to join our growing Commercial Insurance team. You'll be managing teams to successful outcomes from regional strategic goals, key initiatives, efficiency gains, client retention and high service standards. Other tasks include reviewing and auditing reports to identify training needs or insurance knowledge insufficiencies. You'll be a champion in facilitating effective communication between direct reports, be responsible for creating an environment where employees can share ideas and suggest improvements. You'll be continually reviewing books of business to avoid uneven workloads or teams that are not equally managed.
You're Great At
Ideally you must possess excellent management & coordination skills, wherein you'll be continually reviewing procedures and workflows, supervising a team of Account Managers, Assistant Account Managers and administrative staff, to adequately serve the client . You should have at least 5 years of insurance brokerage experience with strong & exceptional organizational, leadership and customer service skills. Should have a strong understanding of Broker Management systems and Insurance principles.
Here's What We Can Offer
At HUB we are committed to providing a diverse and challenging work environment encouraging critical thinking, problem-solving and project management. Our teams thrive on a collaborative environment while embracing and celebrating individual achievements. HUB's Customer Service professionals provide critical support to our customers through account management, claims management, day-to-day client oversight, and underwriting services that make us a leading sales and service organization in the insurance industry. Through a robust network of resources, you will be amongst some of the industry's top talent to help guide and support our customer's needs and provide them with innovative solutions.
We offer competitive pay and an excellent benefits package, including medical, dental, vision and 401k with employer matching. We all strive for a healthy work life balance so we offer paid holidays and a generous paid time off policy.
Take the first step towards a rewarding career and future with HUB, we want to hear from you! Apply today!
Department Account Management & Service
Required Experience: 2-5 years of relevant experience
Required Travel: Negligible
Required Education: Bachelor's degree (4-year degree)
HUB International Limited is an equal opportunity and affirmative action employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations. The EEO is the Law poster and its supplement is available here at http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm .
EEOAA Policy at https://hubinternational.jobs/eeo/
E-Verify Program at https://hubinternational.jobs/e-verify/
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