Senior Customer Service Representative
- Chicago, IL
Senior Customer Service Representative - Personal Lines Service Center
About us: At HUB International, we are a team of entrepreneurs. We believe in empowering our clients, and we do so by protecting businesses and individuals in our local communities. We help individuals evaluate their risks and develop solutions tailored to their needs. We believe in empowering our employees. As a global firm, we offer employees resources in both technology and industry expertise, but we still maintain the local flavor of our offices. Our structure enables our teams to maintain their own unique, regional culture. Our team is growing, and we are looking for a "people person" who is passionate about helping others. If you like learning new skills and tackling challenges, this is the right fit for you. The Senior Customer Service Representative provides a high level of service to our individual clients and helps us maintain strong relationships with our customers.
In this role, you will:
Work is a call center environment.
Process endorsement requests for personal lines insurance policies; secure pricing from carrier if needed
Manage account documentation ; send documentation to insured and follow up to ensure it was received and submitted to the carrier .
Maintain follow-up system with insurance carriers to ensure requests are processed timely
Furnish underwriters with additional information as requested
Issue certificates of insurance and evidence of property forms to clients and clients representatives upon request
Process lost policy release forms; transmit correspondence to insureds and carriers
Perform other specific duties and projects as assigned by management
Daily manage the agency interface system (download); ensure all transactions are matched so revenue is recorded accurately by month end
May provide sales support, which includes rating policies and entering policy information into database.
Pursue a program for personal and professional development
What you offer us:
3-5 years insurance experience Well organized with an aptitude for details
Strong written and oral communication skills
Understand and analyze insurance coverage's, forms, and policies
Work day will be scheduled between 7 am and 7 pm - additional time as needed
Proficiency in MS Office
Department Account Management & Service
Required Experience: 2-5 years of relevant experience
Required Travel: No Travel Required
Required Education: High school or equivalent
HUB International Limited is an equal opportunity and affirmative action employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations. The EEO is the Law poster and its supplement is available here at http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm .
EEOAA Policy at https://hubinternational.jobs/eeo/
E-Verify Program at https://hubinternational.jobs/e-verify/
We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the US Recruiting Team toll-free at (844) 300-9193 or USRecruiting@hubinternational.com . This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.
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