HUB International's vision is to be the leading sales and service organization in the insurance industry. HUB International continues to grow and seeking a Receptionist to join our Personal Lines Sales and Service Team in Barrie. This person acts as the welcoming first impression and is therefore responsible for engaging all walk-in and phone-in clients in an administrative capacity to direct and guide them based on their requests. This role reports to the Vice President of Sales and Service.
Choose a career with HUB International and take the first step toward creating a future that combines a diverse, challenging work environment with financial security and satisfaction. By joining HUB you will become part of rapidly growing company that offers significant opportunity for advancement and growth. HUB is a company where your contributions will make a difference.
- Welcomes visitors by greeting them, in person or over the telephone; answering or referring inquiries
- Directs visitors by maintaining employee and department directories; giving instructions
- Sort and forward incoming faxes and emails received
- Handle incoming and outgoing courier (including regular mail); open, stamp, sort and label for distribution
- Maintaining stock and availability of office supplies by ordering as required
- Accept and log payments received from clients into broker management system; provide receipts for payments received
- Maintains security by following procedures; monitoring logbook; issuing visitor badges
- Maintains telecommunication system by following manufacturer's instructions for house phone and console operation
- Maintains safe and clean reception area by complying with procedures, rules, and regulations.
- Maintains continuity among work teams by documenting and communicating actions, irregularities, and continuing needs
- Contributes to team effort by accomplishing related results as needed
- Performs basic accounting duties and processing under the guidance of the accounting team
Qualifications and Experience:
- High School Diploma
- A minimum of one year of customer service and/or administrative experience
- Excellent interpersonal and communication skills both written and verbal
- Proficiency with Microsoft Office Suite products specifically Word, Excel and Outlook
- Strong customer service focus with the ability to deliver positive customer experiences
- High level of organization and ability to manage high-volume of calls and requests
Entrepreneurship - encouraging innovation and educate risk taking
Balance - balancing corporate duty with personal growth
Integrity – doing things right every time
Teamwork – working together to maximize results
Discipline - focused on goals
Accountability – measure and take responsibility for outcomes
Service - serving customers, communities, and colleagues
HUB International offers a full spectrum of insurance and related services, including Property/Casualty, Home & Auto, Employee Benefits, Wealth Management and Risk Services, to a large and diverse client base. Internationally we are a leading insurance brokerage offering products and services with offices in Canada and the US. Take the first step toward creating a future that combines a diverse and challenging work environment in a rapidly growing company that offers significant opportunity for advancement and growth.
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