Personal Lines Account Manager

HUB International's vision is to be the leading sales and service organization in the insurance industry. HUB International Ontario, Gamble Insurance is currently hiring a passionate, motivated and customer focused, Part Time Personal Insurance Account Manager, working out of our Sarnia, ON office. This role is responsible for a combination of service and sales functions, requiring a dedicated team player attitude. The successful individual reports directly to the Manager, Personal Lines. You will be working 3 days per week

Choose a career with HUB International and take the first step toward creating a future that combines a diverse, challenging work environment with financial security and satisfaction. By joining HUB you will become part of rapidly growing company that offers significant opportunity for advancement and growth. HUB is a company where your contributions will make a difference.


  • Provide clients with prompt, courteous and professional service
  • Resolve client concerns and complaints while ensuring that excellent service standards are met
  • Meet growth targets and sales goals
  • Analyze client coverage, exposures and loss experience to determine risk requirements
  • Prepare client pre-renewal and renewal packages, policies, submissions, binders, letters, summaries and invoices
  • Review policy documentation for accuracy and completeness
  • Identifying cross-selling and upselling opportunities
  • Effective management of workflow
  • Servicing Personal Insurance accounts as well as selling
  • Perform other responsibilities as assigned by manager

  • College Diploma or University Degree and/or equivalent work experience
  • 2-5 years of experience in Personal Insurance preferred or similar professional work experience
  • RIBO Licensed Preferred or willingness to obtain
  • Proficient in MS Office (Word, Excel, PowerPoint and Outlook)
  • Experience on EPIC or equivalent insurance broker management system preferred
  • CIP/CAIB/CRM Designation completed or in progress an asset
  • Strong organizational, time and client management skills
  • Effective communication skills both written and verbal
  • Strong team player and ability to work independently
  • Proactive and customer focused approach
  • Knowledge of diverse insurance policies and emerging insurance trends
  • Resourceful researching skills

Core Values:
  • Entrepreneurship - encouraging innovation and educate risk taking
  • Balance - balancing corporate duty with personal growth
  • Integrity - doing things right every time
  • Teamwork - working together to maximize results
  • Disciplined - focused on goals
  • Accountability - measure and take responsibility for outcomes
  • Service - serving customers, communities, and colleagues

HUB International offers a full spectrum of insurance and related services, including Property/Casualty, Home & Auto, Employee Benefits, Wealth Management and Risk Services, to a large and diverse client base. Internationally we are a leading insurance brokerage offering products and services with offices in Canada and the US. Take the first step toward creating a future that combines a diverse and challenging work environment in a rapidly growing company that offers significant opportunity for advancement and growth.

Location: Canada, Ontario, Sarnia

Required Education: College diploma (3-year degree)

Required Experience: 2-5 years

Required Travel: No travel required

Date published: 21-Feb-2018

Department: Account Management & Service

Ref#: 97963_20180111

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