Personal Lines Account Manager

Position Overview:

HUB International's vision is to be the leading sales and service organization in the insurance industry. HUB International Ontario is currently hiring a passionate, motivated and customer focused, Personal Lines Account Manager, working out of our London, ON or St. Thomas, ON office. This role is responsible for a combination of service and sales functions, working with both personal lines and commercial lines, requiring a dedicated team player attitude. The successful individual reports directly to the Branch Manager.


  • Service mainly Personal Lines accounts as well as some Commercial Lines accounts
  • Provide clients with prompt, courteous and professional service
  • Resolve client concerns and complaints while ensuring that excellent service standards are met
  • Meet growth targets and sales goals
  • Analyze client coverage, exposures and loss experience to determine risk requirements
  • Prepare client pre-renewal and renewal packages, policies, submissions, binders, letters, summaries and invoices
  • Review policy documentation for accuracy and completeness
  • Identify cross-selling and upselling opportunities
  • Ensure effective workflow management
  • Servicing Personal Insurance accounts as well as selling
  • Perform other responsibilities as assigned by manager


  • College Diploma or University Degree and/or equivalent work experience
  • 2-5 years of experience in Personal and Commercial Lines preferred
  • RIBO Licensed Preferred or willingness to obtain
  • Proficient in MS Office (Word, Excel, PowerPoint and Outlook)
  • Experience with EPIC or equivalent insurance broker management system
  • CIP/CAIB/CRM Designation completed or in progress an asset
  • Strong organizational, time and client management skills
  • Effective communication skills both written and verbal
  • Strong team player and ability to work independently
  • Proactive and resourceful, with strong customer focused approach
  • Knowledge of diverse insurance policies and emerging insurance trends

HUB Total Rewards:

Monday to Friday Work Schedule

Employee Discounts on Personal Home & Auto Policies

35 hour work week

Education Reimbursement Program

Competitive Salary

HUB Employee Referral Program – Award for successful hires

Paid Vacation

Corporate Cell Phone Program

Paid Sick Days

Recognition Programs

HUB Days – Paid Personal Days

Health & Wellness Initiatives

Group RRSP Company Matching Program up to 2% of Base Salary

Group Benefits Plan (Health & Dental)

Corporate Discounts on Gym Membership

Company Paid Employee Assistance Program

Dedicated Personal Lines Trainer

HUB International offers a full spectrum of insurance and related services, including Property/Casualty, Home & Auto, Employee Benefits, Wealth Management and Risk Services, to a large and diverse client base. Internationally we are a leading insurance brokerage offering products and services with offices in Canada and the US. Take the first step toward creating a future that combines a diverse and challenging work environment in a rapidly growing company that offers significant opportunity for advancement and growth.

If you are a successful Account Manager (RIBO Licensed), enjoy a positive team environment and want to increase your take home pay through commissions, please apply now!

  • LI-JM1

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