Personal Lines Account Manager

    • Sarnia, Canada

HUB International's vision is to be the leading sales and service organization in the insurance industry. HUB continues to grow and seeking a dynamic Account Manager to join our Personal Lines team based in Sarnia, Ontario. This is an ideal role for a strong team player who is detailed oriented, enjoys working with people and a commitment to deliver results on required deadlines. This role will require a flexible individual to adapt to the growth of the business!
Choose a career with HUB International and take the first step toward creating a future that combines a diverse, challenging work environment with financial security and satisfaction. By joining HUB you will become part of a rapidly growing company that offers significant opportunity for advancement and growth. HUB is a company where your contributions will make a difference.

  • Provide clients with prompt, courteous and professional service; both verbal and written
  • Prepare client renewal packages, policies, submissions, binders, letters, summaries and invoices
  • Contribute to growth targets and sales goals, identify cross-selling and upselling opportunities
  • Ensuring retention targets are met, including by means of re-marketing
  • Respond to inbound telephone inquires
  • Working on company portals to process client requests/changes
  • Resolving client concerns and complaints while ensuring that Service Excellence Standards are met
  • Perform other responsibilities as assigned by manager
  • High School Diploma and customer service work experience required
  • Minimum 1 - 2 years' experience in the Insurance industry is beneficial
  • Willingness to obtain RIBO License, training path provided; OR, currently RIBO licensed
  • A team player with a great attitude, self-motivation, and the ability to work in a fast-paced environment
  • Collaborates respectfully and effectively; values mentorship of experienced team members
  • Able to learn new software systems and follow ongoing changes to workflows (training provided)
  • Consistently exhibits all of HUB's Core Values
  • Strong interpersonal and communication skills: written and verbal
  • Effective organization, time and collaborative skills
  • Must be fluent in English
  • Working knowledge of MS Office (Word, Excel, PowerPoint and Outlook)
Core Values:
  • Entrepreneurship - encouraging innovation and educate risk taking
  • Integrity - doing things right every time
  • Teamwork - working together to maximize results
  • Accountability - measure and take responsibility for outcomes
  • Service - serving customers, communities and colleagues
HUB International offers a full spectrum of insurance and related services, including Property/Casualty, Home & Auto, Employee Benefits, Wealth Management and Risk Services, to a large and diverse client base. Internationally we are a leading insurance brokerage offering products and services with offices in Canada and the US. Take the first step toward creating a future that combines a diverse and challenging work environment in a rapidly growing company that offers significant opportunity for advancement and growth.
If you are energetic, well networked or involved in your communities, a successful sales representative and would like to become a successful Licensed Broker, apply now!
Department Account Management & Service
Required Experience: 1-2 years of relevant experience
Required Travel: No Travel Required
Required Education: Diploma

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