Personal Insurance Account Manager

HUB International's vision is to be the leading sales and service organization in the insurance industry. HUB continues to grow and seeking a dynamic Account Manager to join our Personal Lines team based in London, Ontario. This is an ideal role for a strong team player who is detailed oriented, enjoys working with people and a commitment to deliver results on required deadlines. This role will require a flexible individual to adapt to the growth of the business!
Choose a career with HUB International and take the first step toward creating a future that combines a diverse, challenging work environment with financial security and satisfaction. By joining HUB you will become part of a rapidly growing company that offers significant opportunity for advancement and growth. HUB is a company where your contributions will make a difference.
Responsibilities:

  • Ensuring retention targets are met, including by means of re-marketing.
  • Cross-selling other insurance and financial products based on the minimum requirements.
  • New Business sales
  • Upsell existing clients. Place outgoing touch base calls.
  • Respond to inbound telephone inquires
  • Prompt response to all customer inquiries by providing effective and efficient customer service to verbal and written inquiries.
  • Working on company portals to process client requests/changes
  • Resolving client concerns and complaints while ensuring that Service Excellence Standards are met.
Required Experience:
  • High School Diploma
  • Minimum 1 - 2 years' experience in the Insurance industry
  • RIBO license (or willing to obtain)
  • Team player able to work within Production and Service teams.
  • Strong interpersonal and communication skills: written and verbal
  • Ability to work independently and in a team.
  • Effective organizational skills and time management
  • Exceptional interpersonal, verbal and written skills
  • Must be fluent in English
  • Working knowledge of MS Office (Word and Excel)
  • Experience with TAM or EPIC as asset
Core Values:
  • Entrepreneurship - encouraging innovation and educate risk taking
  • Integrity - doing things right every time
  • Teamwork - working together to maximize results
  • Accountability - measure and take responsibility for outcomes
  • Service - serving customers, communities and colleagues
HUB International offers a full spectrum of insurance and related services, including Property/Casualty, Home & Auto, Employee Benefits, Wealth Management and Risk Services, to a large and diverse client base. Internationally we are a leading insurance brokerage offering products and services with offices in Canada and the US. Take the first step toward creating a future that combines a diverse and challenging work environment in a rapidly growing company that offers significant opportunity for advancement and growth.
If you are energetic, well networked or involved in your communities, a successful sales representative and would like to become a successful Licensed Broker, apply now!
*LI-JL
Department Account Management & Service
Required Experience: 1-2 years
Required Travel: No Travel Required
Required Education: High school or equivalent


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