Personal Insurance Account Manager

HUB International's vision is to be everywhere risk exists - today and tomorrow. Helping protect what matters most.
HUB continues to grow and seeking a dynamic Account Manager who can manage and grow an existing book of business in our Thamesville, Chatham or Petrolia office. This is an ideal role for a strong team player who is detailed oriented, enjoys working with people and a commitment to deliver results on required deadlines. This role will require a flexible individual to adapt to the growth of the business! This is an ideal role for a self-starter who will manage the full account workflow from new business to servicing clients. Join a great team of professional and established brokers in a supportive and collaborative environment!
Choose a career with HUB International and take the first step toward creating a future that combines a diverse, challenging work environment with financial security and satisfaction. By joining HUB you will become part of a rapidly growing company that offers significant opportunity for advancement and growth. HUB is a company where your contributions will make a difference.
Responsibilities:

  • Manages all aspects of an existing book of personal insurance business
  • Provides clients with prompt, courteous and professional service for verbal and written inquiries
  • Acts as backup for reception duties, greet clients, answer phone calls and take payments where required
  • Identifies cross-selling and upselling opportunities for other insurance and financial products
  • Resolves client concerns and complaints while ensuring that excellent service standards are met
  • Ensuring new business and retention targets are met, by prospecting/networking and re-marketing
  • Completes outbound calls as required for renewal review and special projects
  • Strong client management
Qualifications:
  • High School Diploma and relatable work experience required
  • Strong interpersonal and communication skills: written and verbal
  • Minimum of 1-2 years' insurance industry experience
  • RIBO Licensed OR willing to obtain
  • Ambitious self-starter who works well independently and is pro-active/solution focused
  • A team player with a great attitude, high self-motivation, and the ability to work in a fast-paced environment
  • Collaborates respectfully and effectively; values mentorship of experienced team members
  • Able to learn new software systems and follow ongoing changes to workflows
  • Proficient in MS Office (Word, Excel and Outlook)
  • Strong organization and time management skills
  • Experience with EPIC broker management system an asset
  • Consistently exhibits all of HUB's Core Values
Core Values:
  • Entrepreneurship - encouraging innovation and educated risk taking.
  • Integrity - doing the right thing every time.
  • Teamwork - working together to maximize results.
  • Accountability - measure and take responsibility for outcomes.
  • Service - serving our customers, communities, and colleagues.
HUB International offers a full spectrum of insurance and related services, including Property/Casualty, Home & Auto, Employee Benefits, Wealth Management and Risk Services, to a large and diverse client base. Internationally we are a leading insurance brokerage offering products and services with offices in Canada and the US. Take the first step toward creating a future that combines a diverse and challenging work environment in a rapidly growing company that offers significant opportunity for advancement and growth.
HUB Total Rewards:
  • Monday to Friday work schedule
  • Employee Discounts on Personal Home & Auto Policies
  • 35 hour work week
  • Education Reimbursement Program
  • Competitive Salary
  • Paid Vacation
  • Corporate Cell Phone Program
  • Paid Sick Days
  • Recognition Programs
  • Career development & advancement opportunities
  • HUB Days - Paid Personal Days Health & Wellness Initiatives
  • Group RRSP Company Matching Program up to 2% of Base Salary
  • Group Benefits Plan (Health & Dental)
  • Corporate Discounts on Gym Membership
  • Company Paid Employee Assistance Program
  • Employee Engagement & Social Committee
  • HUB Employee Referral Program
Department Account Management & Service
Required Experience: 1-2 years of relevant experience
Required Travel: No Travel Required
Required Education: Diploma


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