Office Administrator

HUB International's vision is to be the leading sales and service organization in the insurance industry. HUB continues to grow and we are seeking a dynamic Office Administrator to join our Personal Lines team based in either our Sarnia or Petrolia, Ontario. This is an ideal role for a strong team player who is detailed oriented, enjoys working with people and a commitment to deliver results on required deadlines. This role will require a flexible individual to adapt to the growth of the business!
Choose a career with HUB International and take the first step toward creating a future that combines a diverse, challenging work environment with financial security and satisfaction. By joining HUB you will become part of a rapidly growing company that offers significant opportunity for advancement and growth. HUB is a company where your contributions will make a difference.
Responsibilities:

  • Provide clients with prompt, courteous and professional service
  • Prepare client renewal packages, policies, submissions, binders, letters, summaries and invoices
  • Scanning and attaching documents in broker management system
  • Sort/distribute mail, filing and other general administrative duties
  • Backup for reception duties, greet clients, answer phone calls and take payments where required
  • Review policy documentation for accuracy and completeness, ensure effective workflow management
  • Analyze client coverage, exposures and loss experience to determine risk requirements
  • Contribute to growth targets and sales goals, identify cross-selling and upselling opportunities
  • Resolve client concerns and complaints while ensuring that excellent service standards are met
  • Perform other responsibilities as assigned by manager
Qualifications:
  • High School Diploma and relatable work experience required
  • Minimum of 3 years' customer service experience, sales experience an asset
  • Consistently exhibits all of HUB's Core Values
  • Ambitious self-starter, works well independently and pro-active/solution focused
  • A team player with a great attitude, self-motivation, and the ability to work in a fast-paced environment
  • Collaborates respectfully and effectively; values mentorship of experienced team members
  • Able to learn new software systems and follow ongoing changes to workflows
  • Proficient in MS Office (Word, Excel, PowerPoint and Outlook)
  • Strong organization, time and client management skills
  • Strong interpersonal and communication skills: written and verbal
  • Willingness to obtain RIBO License, training path provided
  • Previous insurance and/or broker management systems experience an asset
Core Values:
  • Entrepreneurship - encouraging innovation and educated risk taking.
  • Integrity - doing the right thing every time.
  • Teamwork - working together to maximize results.
  • Accountability - measure and take responsibility for outcomes.
  • Service - serving our customers, communities, and colleagues.
HUB International offers a full spectrum of insurance and related services, including Property/Casualty, Home & Auto, Employee Benefits, Wealth Management and Risk Services, to a large and diverse client base. Internationally we are a leading insurance brokerage offering products and services with offices in Canada and the US. Take the first step toward creating a future that combines a diverse and challenging work environment in a rapidly growing company that offers significant opportunity for advancement and growth.
HUB Total Rewards:
Monday to Friday Work Schedule
Employee Discounts on Personal Home & Auto Policies
35 hour work week Education Reimbursement Program
Competitive Salary
HUB Employee Referral Program - Award for successful hires
Paid Vacation
Corporate Cell Phone Program
Paid Sick Days
Recognition Programs
HUB Days - Paid Personal Days
Health & Wellness Initiatives
Group RRSP Company Matching Program up to 2% of Base Salary
Group Benefits Plan (Health & Dental)
Corporate Discounts on Gym Membership
Company Paid Employee Assistance Program
Career development & advancement opportunities
Early closure, Friday before stat holiday
Employee Engagement & Social Committee
Department Office Administration & Clerical
Required Experience: 1-2 years of relevant experience
Required Travel: No Travel Required
Required Education: Diploma


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